Product Manager III

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Location: West Greenwich, RI, US, 02817

Requisition : 18656

Brightstar is an innovative, forward‑thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best‑in‑class lottery operations, retail and digital solutions, and award‑winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.

Brightstar has a well‑established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit

As a Product Owner in the Lottery Product Management Team for Touch Point Manager you will be the key liaison between customers, end users and the development team. Your primary responsibility is to ensure that the product fulfils user needs while aligning with the overarching product strategy with on‑premise deliveries and new cloud strategy requirements. You will be the main point of contact for customers, tasked with analysing their existing retail lottery system features and business processes, understanding their requirements, and translating these into specific product features for Touch Point Manager.

You will break down these features and customer business requirements into system‑specific functional requirements or user stories, ensuring the product being implemented meets contractual obligations while delivering maximum value to users.

This role requires you to gain in‑depth knowledge of Brightstar’s draw game management portfolio, which consists of the transaction processing engine combined with a comprehensive set of features to manage all aspects of a lottery’s draw game portfolio as it relates to Touch Point Manager. Additionally, for Touch Point Manager it will require gaining knowledge of other products to understand cross‑product dependencies and integrations.

You will be instrumental in product delivery, taking charge of customer business needs analyses, managing product requirements, documenting features, and developing user stories. You will collaborate closely with product managers and engineering teams to ensure the final product meets customer needs and aligns with Brightstar’s business objectives.

• Lead Customer Engagements:
  Conduct discussions and workshops with customers or account managers to understand their needs, translating these insights into actionable product requirements. Organize product demonstrations to showcase solutions.
• Manage Customer Requirements:
  Develop business requirements, functional requirements, user stories, and prioritize based on lottery customer feedback, market trends, and business value.
• Coordinate Across Product Lifecycle:
  Work closely with product engineering leaders to support day‑to‑day engineering efforts and ensure seamless product implementation utilizing both waterfall and Agile methodologies. Assist Quality Assurance team with testing direction in accordance with acceptance criteria and product vision. Coordinate with stakeholders to address any challenges or changes needed during delivery.
• Develop Artifacts:
  Create business and functional product documentation, user guides, and customer‑facing release toolkits.
• Enhance Customer Support:
  Provide continuous guidance and assistance to customers, fostering product engagement and maximizing its usage.
• Understand and Shape Product Vision:
  Collaborate with the Product Manager to understand and influence the vision for the Draw Game Management products, ensuring alignment with strategic goals.

• Experience:
  
  Candidates must have 4+ years in business systems analysis, product ownership, or a related field. This experience is crucial for understanding user needs, transforming them into product features, and effectively managing product development processes.
• Technical Expertise:
  Fam…