Communications & Alarm Officer Assistant

Communications & Alarm Officer Assistant

Town of New Shoreham

Position Title: Communications & Alarm Officer Assistant

Department: Communications & Municipal Fire Alarms

Supervisor: Communications & Alarm Officer

Hours: 10 – 15 hours per week, plus incident response as needed

Rate: $20.00 – $25.00

This position is not affiliated with AFSCMECouncil
94. Not benefits eligible. Criminal background check required. Schedule to be determined by the Alarm & Communications Officer; must be available on-island Monday-Friday. Emergency or on-call responsiveness required.

Assist in all aspects of operation of local government public safety dispatch center communications and municipal fire alarm monitoring center operations under the direction of the Town of New Shoreham Communications & Alarm Officer. Assist the Officer with supervising all aspects of Municipal Fire Alarm monitoring. Assist Director in maintaining public safety communications operations, preventive maintenance schedules and communications implementation. Establish, coordinate and maintain communications systems among and between departments including fire, police, rescue, dispatch, utilities, public works, school and others and coordinate and maintain the Town’s Municipal Fire Alarm Monitoring System.

Perform all other related work as required. The Assistant will be expected to develop over time a full working understanding of both communications and municipal alarm systems and ultimately operate independently in the absence of the Communication & Alarm Officer.

The Alarm and Communications Officer is currently an annual appointment that operates with the guidance of the Town Manager and in consultation with the Police Chief and Fire Chief. The Assistant works under the direction of the Officer and is responsible to the Town Manager.

• Provide technical, administrative and troubleshooting support to the Town’s communications systems and municipal fire alarm systems.
• Execute procedures and maintain detailed records to ensure compliance with the Town’s ordinances, rules and procedures and industry best practices.
• Employ specialized technical knowledge combined with a public safety mindset, and integrate across police, fire, rescue, dispatch and technology infrastructure.
• Be available on‑call to assist the Officer with emergency operations, unexpected network issues, incident response.
• Be able to work closely with Public Safety Dispatchers, Fire Department personnel, Police Department, Building Department personnel and other internal and external resources.
• Work, at the direction of the Officer, in coordination with the Chief of Police and Fire Chief.

• Excellent technical, problem solving and troubleshooting skills.
• Strong oral and written communication skills.
• Excellent interpersonal and customer service skills.
• Willingness to work as part of a team.
• Ability to be resourceful and calm under pressure.
• Ability to work flexible hours and manage uncertain situations with ease.
• Strong organizational skills and ability to multi‑task.
• A clear understanding of the security, life/safety and other considerations associated with a public safety environment.

• High School Diploma.
• B.S. Computer Science preferred.
• Fluent in data structures.
• Fluent with Microsoft Office 365.
• Web programming.
• Database systems and management.
• Working experience with operation of Motorola Mototurbo LMR operations and functions.
• Familiarity with fire, police, public safety operations.
• Equivalent combination of education and experience.