Clinical Supervisor

Overview

Community Care Alliance Careers

When you apply with us, your resume will be kept on file for 12 months. We reserve the right to forward your resume for the position you applied or for other positions that you may be qualified for. If you attended college, you do not need to complete the high school information; all graduation dates are optional. Please complete your application as thoroughly as possible in order to be seriously considered (i.e., make sure your work history is as complete as possible and includes last supervisor information.)

This agency participates in E-Verify: we provide the Social Security Administration (SSA) and Department of Homeland Security (DHA) with information from each new employee's Form I-9 to confirm work authorization.

Military friendly employer!

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, or disability.

988 Clinical Supervisor (Full Time) —

Location:

East Providence, RI

• Working on site at the 988 Call Center in East Providence.
• Answering calls, chats, and texts alongside Crisis Counselors (through the 988 Lifeline and the 414-LINK line).
• Modeling empathy and professionalism to Crisis Counselors while effectively establishing clinical rapport with service recipients in a brief period.
• Routinely assessing for risk of suicidality (and other risks to safety) with callers experiencing mental health and/or substance use crises.
• Identifying best outcomes, including the coordination of wellness checks and/or the dispatch of mobile crisis response teams.
• Coordinating directly with members of the BH Link clinical team as appropriate.
• Coordinating with 911 dispatch and local municipalities as appropriate.
• Managing 988 Call Center coverage schedule alongside the rest of the 988 supervisory team.
• Providing guidance and support to 988 Crisis Counselors throughout the shift.
• Organizing scenario debriefings with 988 call center staff and external partners.
• Actively participating in the ongoing development of resource and referral manuals.
• Reviewing call center documentation and metrics to ensure quality of 988 call center services.
• Submitting critical incident reports documented by 988 Crisis Counselors.
• Facilitating the training and supervision of 988 Crisis Counselors.

• Ability to answer crisis calls, chats, and texts with empathy and composure.
• Multitasking and transitioning between periods of low and high call/chat/text volume.
• Strong communication skills that enable effective coordination of care both within and outside of the 988 Call Center.
• Ability to assist Crisis Counselors in navigating digital platforms (the 988 answering platform, resource databases, electronic health records, etc.).
• Ability to provide strengths-based and solutions-focused insight and feedback in collaborative supervision with 988 Crisis Counselors.
• Multilingual staff are highly encouraged to apply.

• Minimum BA in human services required.
• 1-3 years in crisis intervention preferred.
• Fluency in multiple languages preferred (and compensated).

• Generous vacation, sick time and holidays.
• Comprehensive medical and dental coverage as well as voluntary vision and AFLAC supplemental coverage.
• 403b with matching after 6 months of employment.
• Flexible Spending (FSA) and Dependent Care (DCA) accounts.
• Agency-paid group life insurance; long-term disability.
• Tuition reimbursement and licensure/certification bonuses.
• Employee referral program as well as bilingual skills premium.
• On-site or nearby parking available at most buildings; mileage reimbursement for client and business related use of your personal vehicle.

To apply for this opening please visit our website and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.