Medical - SC - Patient Service Representative Medical

Medical - SC - Patient Service Representative Medical

1 River St, Wakefield, RI 02879, USA

Posted Monday, December 8, 2025 at 5:00 AM

Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.

Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Employees may be exempt based on documentation from their health care provider.

Job Title: Patient Service Representative Medical

Reports to: Practice Management

Department: Medical

FLSA Status: Non-Exempt

Job Grade: 4

Version Date: April 4, 2023

The Patient Service Representative is responsible for welcoming and assisting patients with scheduling appointments, registering patient demographics, answering calls, collecting co-payments, documenting messages, identifying issues, and reporting to appropriate staff.

Qualifications:

Required:

• Minimum High School Diploma or GED

Preferred:

• Experience with payment/billing collections
• Minimum 1-year ambulatory care medical office experience
• Candidates who do not meet all the preferred qualifications are encouraged to apply.

Significant

Job Functions:

• Identify appointment scheduling appropriateness, direct emergent needs to nurse team.
• Complete accurate data entry for patient registration, encounter billing, insurance changes.
• Answer calls and take accurate messages.
• Confirm, cancel, or reschedule appointments.
• Perform outreach to patients.
• Assist in scheduling appointments and directing calls to nurse triage team.
• Complete end of day closing reports.

Physical Effort / Environment:

• Work onsite.
• Proficient with computers, answering calls, taking messages, verifying insurance.
• Moderate physical activity (walking, standing, sitting, bending, stretching).

Work Schedule Demands:

• Full Time Position.
• Work evenings, weekends, holidays as scheduled.
• Occasional overtime may be required.

Communication

Skills:

• Excellent oral and written communication.
• Effective change management and quick adaptation.
• Operational problem solving and decision-making.
• Knowledge of medical terminology (preferred).
• Judgment handling sensitive and confidential information.
• High volume work in demanding fast-paced environment.

Confidentiality of Information: Thundermist is dedicated to securing privacy and confidentiality of protected health information under HIPAA. Employees must comply with state and federal guidelines.

ADA & EEOC Statement: Thundermist provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Thundermist is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to any protected characteristic.