Computer Operator - DCA

Computer Operator I - DCA

Requisition : 18571

Location: West Greenwich, RI 02817

Brightstar is an innovative, forward‑thinking global leader in lottery solutions, delivering secure technology and reliable services that enable communities and customers to achieve their goals.

• Provide entry to intermediate level monitoring and support for operating equipment in one or more jurisdictions, ensuring flawless 24/7 operations.
• Conduct intermediate level analysis of systems and servers related to host systems, middleware, applications, and existing tools.
• Monitor logical security using established tools and procedures.
• Identify and resolve network technology issues associated with IP network devices and backbone transports.
• Carry out, verify, and restore predefined processes in operational checklists to guarantee successful completion of draw processing, day‑end processing, system balancing, file system maintenance, change requests, report/file transfers, messaging, jackpot details, system locations/configurations, and internal/external customer requests.
• Coordinate, carry out, verify, monitor, follow up on, and address internal and external customer requests in accordance with established guidelines.
• Submit recommendations to create and maintain operational procedures and checklists.

• Competitive wages and shift differentials for off‑shifts.
• Medical benefits available from day one.
• Three weeks of paid vacation per year, prorated in the first year.
• 401(k) with employer match and 100% vesting from day one.
• Company‑paid parental leave, life insurance, short‑term and long‑term disability.
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

• Two‑year technical college degree or comparable experience of one–four years.
• Ability to navigate Unix/Linux (Red Hat), AIX, VMS, DOS and perform basic commands.
• Working knowledge of VMware environments, VMware monitoring tools, FTP/SFTP protocols and intermediate knowledge of Retailer POS, call‑center tools/functions, Tivoli, Nagios, OP5, Solar Winds, Run Scope, Monitis, Symantec Veritas, and Jira.
• Knowledge of business administration systems (Microsoft Office Suite, especially Outlook, Word, and Excel).
• Excellent written and oral reporting skills, interpersonal skills, and ability to communicate at all levels of the organization/customers; must be able to monitor and troubleshoot multiple technologies.

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

Nearest Major Market: Providence

Nearest Secondary Market: Rhode Island