Site General Manager

Site General Manager

Travel Centers of America is a leading network of travel centers in the United States. For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Our passionate team is focused on growing the network, implementing cutting‑edge technology, and advancing alternative energy and sustainability initiatives.

With locations across the country and a corporate headquarters in Westlake, Ohio, every team member is a stakeholder in our success and enjoys endless career opportunities.

The Site General Manager is an inspirational leader who oversees a designated travel center, responsible for coaching the team and ensuring the site is operating profitably and successfully. The manager builds and maintains a strong, dynamic leadership team, communicates a clear vision, and provides direction on training, development, profitability, site maintenance, safety, and more. The Site General Manager ensures every traveler leaves our center better than they arrived.

• Supervise the management team and overall operations of the designated location
• Demonstrate a professional demeanor with a high level of character, honesty, and integrity, inspiring the Profit Center Managers, their teams, and all team members to do the same
• Establish and be responsible for goals to meet company objectives related to people, profit, safety, quality of service, and appearance of the locations
• Coach, teach, and demonstrate sound customer service principles to all team members, including direct customer contact to resolve issues when needed
• Partner with Profit Center Managers and Talent Acquisition to identify the best available management‑level talent, recommend staffing levels, and develop management teams and successors
• Monitor key performance indicators, identify opportunities for improvement, and communicate these to the District Manager and management team
• Ensure programs are properly implemented and maintained to guarantee safety for customers and team members
• Assess performance of PCMs, conduct appraisals of direct reports, and recommend advancements and merit increases
• Address all customer complaints promptly and devise ways to reduce or eliminate recurrence; actively solicit employee and customer input to improve operations
• Ensure awareness and compliance with all federal, state, and local regulations that impact operations
• Accurately and timely complete and submit reports, personnel records, time sheets, price surveys, and other required documentation
• Supervise the total function of a travel center operating multiple profit centers, potentially 24/7 throughout the year
• Lead the management team to maintain, safeguard company property, equipment, funds, and merchandise, ensuring all loss‑prevention and audit policies are executed
• Manage location operations while controlling operating expenses within established budgets
• Ensure all wage and hour obligations are met; maintain accurate time records and compensate non‑exempt employees for all time worked
• Develop and implement programs that recognize outstanding customer service; set a strong example of service excellence
• Work with the District Manager and management team to develop succession plans for departments and provide employees with development opportunities for career growth
• Accurately forecast total site results and achieve budgeted site EBITDA
• Complete minimum lead certification requirements related to restaurant brands managed
• Ensure all required training is completed within 90 days, including training mandated by federal, state, or local law and regulations, company policy, and job skill areas

• An inspirational leader who sets the example
• High school diploma (or GED) required; associate’s or bachelor’s degree preferred
• Three or more years of experience in a leadership role with proven positive results
• Proficient planning and analytical skills, including understanding P&L, coverage ratios, budgets, and expense reports; able to achieve positive financial results
• Ability to perform…