Clinical Governance Administration Support

Clinical Governance Administration Support

Are you passionate about improving patient safety and driving best clinical practice? A fantastic opportunity has arisen for a dedicated and detail-oriented individual to join our Quality Governance Team, providing essential support to clinical teams across the organisation.

As a member of the Clinical Governance Administration Support team, you will contribute to the delivery of high-quality care by supporting governance processes, managing sensitive correspondence, and ensuring that all documentation is handled with discretion and professionalism. You’ll be part of a proactive, forward-thinking team that works collaboratively to uphold the highest standards of safety, compliance, and clinical excellence.

• Provide secretarial and administrative support to the Clinical Governance Team ensuring discretion and confidentiality at all times.
• Operate efficiently and effectively, providing proactive administrative support and smoothly coordinate day‑to‑day secretarial arrangements for the Clinical Governance Lead Nurse.
• Act as the first point of contact for the Clinical Governance Team, screen incoming calls from Health Board staff, members of the public and external departments, respond in a tactful and courteous manner, prioritise issues, determine appropriate information disclosure, and adhere to timescales.
• Work closely with the Clinical Governance Team to ensure incoming calls are correctly triaged and directed, providing a high quality response.
• Speak Welsh is desirable;
  Welsh and/or English speakers are equally welcome to apply.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

• GCSE English and Maths
• NVQ level 3
• Typing qualification RSA 3 or equivalent

• Proficiency in clerical and administrative procedures
• Experience of handling confidential information

• Excellent and effective communication skills, both verbal and written.
• Excellent administrative and clerical skills.
• Excellent organisation and time management skills

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care