Clerical Officer INTERNAL

Job Overview

Please note that we will only accept applications from staff currently employed by Betsi Cadwaladr.

We are looking to recruit two enthusiastic, motivated people who will provide clerical duties. The post will be based at Royal Alexandra Hospital, Marine Drive, Rhyl.

The successful candidates will have a good standard of education, good communication skills, be able to work on their own initiative and be efficient and organised with their own workload. Candidates should also have keyboard skills. A good telephone manner and communication skills are essential. The ability to speak Welsh would be beneficial but is not essential. The post holder will be required to demonstrate a professional and sensitive manner and maintain confidentiality at all times.

• Undertake clerical and some word processing duties as directed by the team.
• Assist with the booking / rearranging of appointments as directed by the team.
• Deal with enquiries either on the telephone or face to face from health professionals, colleagues, and the public, under the guidance of the administrative team.
• File reports / letters or relevant information within individual case notes following relevant protocols in an accurate and timely manner.
• Deal with incoming and outgoing mail and distribute accordingly.

Further duties and responsibilities are outlined in the attached Job Description.

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.

We are Betsi Cadwaladr University Health Board (BCUHB) North Wales, the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We promote equality and diversity and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

• Educated in English to GCSE standard or NVQ L2 Administration or demonstrable experience.

• IT qualification.

• Previous clerical/administrative experience.

• Experience of working in the NHS.

• Basic keyboard skills.
• Able to use electronic information systems.
• Ability to work to strict deadlines and prioritise tasks with minimal supervision.

• Previous use of Oracle or similar system.
• Working knowledge of the WPAS (patient administration system).

• Knowledge of confidentiality.
• Willing to learn new skills.
• Excellent communication skills with all stakeholders.

• Welsh speaking.