Straight To Test Co-Ordinator

Job Overview

The Straight to Test Clerk role ensures the delivery of an effective and efficient administrative and clerical service to the Colorectal team. The postholder will work closely with the Straight to Test nurse practitioner alongside other administrative and clinical colleagues. The ability to speak Welsh is desirable;
Welsh and/or English speakers are equally welcome.

The Straight to Test Clerk serves as the primary point of contact for the Straight to Test referrals pathway.

Responsibilities include:

• Coordinating with a wide range of colleagues and stakeholders, including Department Managers, Consultants, clinical and administrative staff, GP practices, patients, visitors, health records teams, clinic receptionists, ward clerks, nursing staff, and outpatient management teams.
• Sending letters and EIDO consent information to patients selected for telephone clinic appointments.
• Efficiently processing outcomes and arranging any required diagnostics or follow‑up clinic appointments.
• Maintaining the Straight to Test spreadsheet accurately and up-to-date, monitoring patient status to ensure correspondence is issued on time and patients are removed from outpatient waiting lists when appropriate.
• Maintaining accurate, up‑to‑date information on the WPAS system, ensuring data quality and making pathway adjustments in accordance with policy.
• Managing clinic cancellations in accordance with PABC policies and procedures, and escalating issues to the Surgical Management Team.
• Communicating regularly with patients, healthcare professionals, external agencies, and BCUHB staff regarding appointment queries and clinic availability.

Essential criteria

• NVQ Business Administration L3 or equivalent experience.
• RSA / OCR Level 2 or equivalent (must be a proficient user of Microsoft Word).
• IT related qualification CLAIT Plus / ECDL or equivalent.
• Knowledge of a range of administrative processes.
• Experience of working in a busy office environment.
• Experience of typing.
• Competently communicates professionally and effectively with all levels of staff both verbally and in writing.
• Proficient in use of Microsoft Office applications.
• Experienced in planning, organising and prioritising own workload.
• Flexible and adaptable to changing service demands.
• Excellent organisational skills.
• Evidence of continual personal development.
• Ability to deal with sensitive information.

Desirable criteria

• AMSPAR – City & Guilds L3.
• NVQ Customer Service L3.
• Experience of working within the NHS.
• Knowledge of NHS systems.
• Knowledge of Referral To Treatment.

See attached supporting documents for full Job description and Person Specification or click “Apply now” to view in Trac.