Endoscopy Booking Clerk

Job Overview

We are seeking an enthusiastic and highly organised individual to join our Endoscopy team at Glan Clwyd Hospital. The ability to speak Level 3 Welsh is essential for this post.

Endoscopy Booking Clerk – 15 hours per week.

You will work alongside nursing staff, doctors, the public, management and staff from internal and external sources, providing clerical duties. High levels of customer service and excellent communication/interpersonal skills are essential, as is the ability to use initiative to solve problems. Experience in an administrative role, preferably with public interaction, competence in workplace IT, and attention to detail and accurate data capture are required.

We are part of Betsi Cadwaladr University Health Board, the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We promote equality and diversity and welcome applicants under the Disability Confident Employer scheme.

Essential Skills

• Excellent communication skills (written, verbal & telephone)
• Excellent interpersonal skills to deal with clinicians, senior managers and clerical staff
• Good keyboard skills and regular use of computer systems/I.T skills
• Ability to concentrate on administrative duties within an unpredictable environment with constant interruptions from patients, medical staff and external agencies

Desirable Skills

• Competent in Microsoft Office and PAS system
• Competent in the use of WPAS Patient Administration System

Qualifications

• GCSE Maths and English A‑C
• NVQ Level 3 or equivalent knowledge and experience
• I.T qualification or proven experience using Microsoft office packages
• Optional: ECDL

Experience

• Essential:
  Experience of working in a hospital, dealing with the general public, and ability to work as part of a team.
• Desirable:
  Experience working directly with clinical staff, previous waiting list management, hospital‑based clerical experience.

Mandatory Welsh Requirement – Must speak Welsh at Level 3.