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Complaints Resolution Specialist
Job in
Rhyl, Denbighshire, LL18, Wales, UK
Listed on 2026-08-15
Listing for:
Equiniti
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Healthcare
Job Description & How to Apply Below
Equiniti in North Wales is seeking a Complaints Officer to own customer cases from receipt through to resolution. You will investigate, liaise with internal teams to gather information and draft clear, professional responses that are fair and timely.
The role requires excellent written and verbal communication, strong investigation skills and the ability to manage multiple cases with empathy. Hours are 37.5 per week (9:00–18:00).
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