Senior ICT Support Officer - INTERNAL

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

This post is secondment for 5 months due to funding

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Would you like to help deliver one of the largest digital transformation projects within Betsi Cadwaladr University Health Board?

An exciting opportunity has arisen for a Senior ICT Support Officer to join the ICT Delivery Team supporting the All Ages Mental Health and Learning Disabilities (MHLD) Project.

This Pan BCUHB role will play a key part in delivering a major digital project that will modernise the way Mental Health and Learning Disability services deliver care across North Wales.

The primary purpose of this role is to design, configure and optimise digital solutions through SQL-based configuration activities. Working closely with clinical, operational and technical stakeholders, the post holder will translate business requirements into system build and configuration, ensuring solutions meet service and project requirements.

• Lead and undertake system configuration activities using SQL-based configuration tools.
• Analyse and translate business requirements into system configuration and workflow designs.
• Develop, maintain and optimise system build, templates, forms, assessments and workflows.
• Write and modify SQL queries to support configuration, testing, troubleshooting and data analysis.
• Plan and undertake testing activities including system integration and user acceptance testing.
• Investigate and resolve complex configuration and system issues.
• Produce configuration specifications, testing documentation and user guidance materials.
• Provide specialist advice and support to users and stakeholders.
• Support and mentor ICT Support Officers.
• Contribute to project delivery and continuous improvement activities.

The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.

Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

This is an exciting opportunity to contribute to a project that will transform services across North Wales, improving the quality, efficiency and accessibility of care for patients and staff. If you are passionate about digital transformation, system configuration and delivering meaningful change through technology, we would love to hear from you.

These secondment opportunities are expected to run until 31 March 2029 in line with the current programme timeline. However, funding is presently confirmed only until 31 March 2027. Continuation of the secondment beyond this date will be subject to the successful securing of future funding. Should additional funding not be secured, the secondment may end earlier than the anticipated end date, with individuals returning to their substantive posts in accordance with the agreed secondment arrangements.

Essential criteria

• Educated to Degree level or equivalent experience.
• Evidence of Continual Professional Development
• Possesses a good working knowledge of multiple Systems and hardware platforms gained by experience and training.
• Demonstrates a good knowledge of NHS Wales and LHB information and communications technology standards and requirements.
• Hold a relevant…