Community Manager II

About the Job

National Community Renaissance is committed to first‑class management of our properties, which transforms neighbourhoods and the lives of our residents. The Community Manager II is the front line in implementing our vision.

National Community Renaissance is committed to first‑class management of our properties, which transforms neighbourhoods and the lives of our residents. The Community Manager II is the front line in implementing our vision.

The Community Manager II is responsible for:

• Leading the overall administration, compliance, and maintenance of the property while striving to maintain 100% occupancy.
• Working in partnership with Hope Through Housing to develop and deliver social programs for our residents and the neighbourhood.
• Assuming proactive behaviour and measures to properly represent National Community Renaissance and build relationships in the community.

The Community Manager II reports to the Regional Manager, Area Manager, or Senior Community Manager and directs and supervises 3 or more on‑site personnel and/or temporary resources.

• Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.
• Review and approve all resident notices pertaining to recertification.
• Maintain property waiting lists in accordance with the properties’ Tenant Selection Plan.
• Ensure applications for housing are processed in accordance with the properties’ affordable housing covenants.
• Process annual re‑certifications within established timelines.

• Handle marketing and advertising for vacancies in accordance with the properties’ affirmative fair housing marketing plan.
• Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
• Conduct monthly site inspections and prepare reports for management.
• Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
• Work cohesively with resident services staff to ensure vacancy turn‑times are met in accordance with company policy.
• Ensure work orders are processed in Yardi within established timelines.

• Accurately account for and balance petty cash in accordance with company policies and procedures.
• Prepare deposits for banking and post resident payments into Yardi within timelines established by management.
• Prepare management‑required month‑end reports.
• Manage accounts receivable and ensure past resident balance‑due receivables are turned over to collection agencies.
• Keep resident ledgers accurate and work diligently with accounting to resolve any errors.

• Manage 3 or more on‑site office employees and/or maintenance employees, which includes interviewing, training, timekeeping, performance evaluations and disciplinary actions.
• Maintain positive relationships with CORE internal departments.

• Respond to all resident complaints in a timely and professional manner.
• Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.

• Design, implement and manage appropriate resident programs and are responsible for their ongoing success.

• Manage ongoing positive relationships with all city staff and other local representatives and social service providers.

• Must attend company‑sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employee's home.
• Other duties as requested.

• Minimum of a high school education or equivalent.
• Minimum two to five years working in a position with comparable responsibilities.
• Must pass company‑sponsored Tax Credit Certification class within the first year of employment.
• Minimum two years working in a customer service environment.
• Minimum two years supervisory experience.
• Financial management experience.
• Microsoft Office proficiency (Word, Excel, Outlook).
• Preferred experience with Yardi property management accounting software.

CORE is one of the nation’s largest non‑profit affordable housing developers with a 30‑year track record in community revitalization. We transform the economic and social future of communities by building quality affordable housing combined with best‑practice social services to improve the self‑sufficiency of our residents.

• Mid‑Senior level

• Full‑time

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