IT Support/Helpdesk Analyst Level 1
Job in
Richards Bay, 3900, South Africa
Listed on 2026-02-12
Listing for:
Motion Recruitment
Contract
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
IT Support Analyst Level 1
We are working with a well established industrial manufacturer in Richards, Minnesota that is expanding its IT function. The team is adding junior helpdesk professionals to support employees across the organization.
Duration: 2 Months, possibly with extension
Contract (W2, weekly paid)
M-F, 8-5
Required Skills & Experience
- Experience in Level 1 or junior IT support or helpdesk role
- Hands on troubleshooting across Windows devices and common office technology
- Familiarity with Active Directory user management
- Ability to connect and troubleshoot printers and conferencing equipment
- Experience using an IT ticketing or service management system
- Strong communication and customer service mindset
- Self-motivated and dependable work style
- Ability to perform light-to-medium physical duties like lifting a printer or moving monitors.
- Degree in information technology or related field is helpful but not required
- ITIL knowledge is a plus
- Provide front line technical support to employees in a fast-paced manufacturing environment
- Respond to helpdesk requests involving hardware software access and connectivity
- Set up and deploy desktop and laptop computers for new and existing staff
- Configure user accounts passwords and basic security access
- Connect and troubleshoot network printers and peripheral devices
- Document issues resolutions and escalations in a ticketing system
- Support Microsoft 365 applications and common business tools
- Use remote support tools to assist users across the organization
- Collaborate with a small IT team and gain exposure to infrastructure projects
- Opportunity to grow into higher level support and systems responsibilities
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