E-commerce Platform Manager

About the Role

Our client seeks a strategic and technically adept E-commerce Platform Manager to oversee their online store operations in Richards Bay . This role involves a hybrid work model, combining essential on-site presence with remote flexibility. You will be responsible for the day-to-day management, optimization, and strategic development of the e-commerce platform, ensuring a seamless and high-converting customer journey. This position requires a blend of technical understanding, analytical prowess, and a keen eye for user experience, working closely with IT, marketing, and customer service teams to drive online sales and operational efficiency.

• Manage the end-to-end functionality and performance of the e-commerce platform, troubleshooting issues and implementing enhancements.
• Oversee website updates, including product catalog management, content updates, and promotional campaign setups.
• Analyze website traffic, user behavior, and conversion data to identify areas for improvement and growth.
• Implement A/B testing and other optimization techniques to enhance user experience and conversion rates.
• Collaborate with development teams to plan and execute platform upgrades and new feature rollouts.
• Ensure the platform complies with all relevant security and data privacy regulations.

• Proven experience in managing and optimizing e-commerce platforms (e.g., Shopify, Magento, Woo Commerce).
• Strong understanding of web analytics tools (e.g., Google Analytics) and data analysis for business insights.
• Experience with SEO best practices and conversion rate optimization (CRO) techniques.
• Familiarity with UX/UI principles and customer journey mapping.
• Ability to manage multiple projects and stakeholders in a hybrid work environment .
• Excellent problem-solving skills and a proactive approach to platform management.

• Competitive salary and performance incentives.
• Hybrid work arrangement for a balanced work-life integration.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development in e-commerce technology and strategy.
• A challenging and rewarding role within a growing company.