Senior Desktop Engineer

Disruptive IT is seeking an experienced and technically proficient Senior End User Computing (EUC) Support Engineer for a three-month contract supporting one of our enterprise clients in Richards Bay.

The successful candidate will be responsible for providing onsite and remote technical support, troubleshooting complex IT issues, maintaining end-user computing infrastructure, and ensuring efficient IT service delivery within a corporate environment.

• Provide onsite and remote desktop and laptop support to end users.
• Diagnose and resolve hardware, software, operating system, network and peripheral issues.
• Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners and mobile devices.
• Perform Windows 10/11 operating system installations, deployments, upgrades and patching.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel and PowerPoint.
• Administer user accounts, permissions, password resets and access rights through Active Directory and Microsoft Entra  (Azure AD).
• Troubleshoot VPN connectivity and basic network-related issues.
• Log, track, update and resolve incidents and service requests using ITSM platforms such as Service Now.
• Escalate complex technical incidents to appropriate support teams and vendors.
• Maintain accurate IT asset records, technical documentation and support reports.
• Ensure compliance with client IT security policies, operational procedures and health and safety requirements.
• Deliver professional technical support while meeting agreed service levels.

• Minimum 5 years' experience in EUC, Desktop Support or IT Technical Support.
• Proven experience providing IT support within a corporate or enterprise environment.
• Strong technical knowledge of Windows 10/11 operating systems.
• Proficiency in Microsoft 365 application support and administration.
• Hands-on experience with Active Directory and Microsoft Entra  (Azure AD).
• Knowledge of VPNs, TCP/IP, DNS, DHCP and general networking fundamentals.
• Experience with IT service management tools such as Service Now or equivalent.
• Strong troubleshooting, diagnostic and problem-solving abilities.
• Excellent communication, customer service and interpersonal skills.
• Ability to work independently and manage multiple technical incidents.

• Relevant IT qualification advantageous.
• CompTIA A+, Network+ or Microsoft certifications advantageous.
• Clear criminal record and willingness to undergo background verification.
• Valid driver's licence and reliable own transport.
• Must be based in Richards Bay or surrounding areas, or able to commute reliably at own cost.
• Must be available to commence at the end of December 2026.
• Must be willing to comply with all client-specific health and safety requirements, including wearing appropriate PPE.

• Three-month fixed-term contract.
• Onsite deployment in Richards Bay.
• Potential candidates must be available for the full contract duration.

Disruptive IT (Pty) Ltd is an equal opportunity employer.