Store Manager, Retail & Store Manager

Store Manager – Richards Bay

iKhokha is a fintech company empowering small businesses in South Africa. We’re looking for a proactive Store Manager to lead retail operations in Richards Bay.

As a Store Manager you will drive sales, manage P&L, lead staff, and build a strong local brand presence.

• Drive sales and activation ratios.
• Manage in‑branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue‑generating opportunities aligned with iKhokha’s goals.
• Take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch.
• Contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.
• Accountable for the performance and management of a few iKhokha stores.
• Responsible for store P&L’s.
• Responsible for sales and customer service.
• Maintain relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement performance management processes to ensure that new staff thrive and targets are met.
• First‑level HR and IR skills.
• Monitor daily staff productivity as per company requirement.
• Manage in‑store stock, including weekly stock takes and cycle counting.
• Maintain asset register of in‑store equipment and all branding materials.
• Basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Provide feedback on general in‑store activity.
• Report on required market insights within the designated area.

• Minimum of a matric qualification.
• Undergraduate degree (advantageous).

• Minimum 3 years’+ experience in a similar role.
• Experience in informal‑market banking branch, cellular retail, FMCG or alcohol industries is advantageous.
• Experience in retail operations and understanding of informal markets and in‑branch retail dynamics.
• Willingness to travel to different store locations; must have a valid driver’s license and own vehicle.
• Strong communication skills; ability to speak English, Afrikaans and Xhosa (optional).
• MS Office proficiency.
• Basic understanding of key stakeholders within the designated store location.
• Sales management against designated target.

• Work in a high‑growth company with tangible results you’re accountable for.
• Hybrid, remote, and in‑office work models.
• Competitive remuneration and benefits, including medical aid and group risk scheme contributions.
• Guidance by visionary leadership.
• Opportunity for study leave.
• On‑demand learning and development.
• Friendly, collaborative culture with a team of all‑round professionals.
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite barista.

Apply only via the iKhokha Careers page or verified platforms such as Smart Recruiters. We never ask for payment, personal financial details, or anything unusual. If you encounter suspicious requests, report them.

Please submit your application through iKhokha Careers page or the Smart Recruiters portal
. Thank you for your interest in joining the iK Tribe!