SENIOR STORE Manager | FMCG Retail; Port Shepstone, Howick KZN

SENIOR STORE MANAGER | FMCG RETAIL (Port Shepstone, Howick, Richards Bay), KZN

Our Client
, a well-established and growing KZN-based food retailer, is seeking an experienced Store Manager to take full operational and commercial responsibility for a busy retail outlet. This is a hands-on management position suited to a commercially astute leader who understands retail, people, stock and profitability.

• Matric and Diploma, B-Tech or equivalent qualification in Retail Management is advantageous

• Minimum 5 years’ management or supervisory experience within FMCG or food retail

• Butchery experience would be highly advantageous

• Proven experience managing sales, stock, costs and store performance

• Strong numerical, analytical and computer skills, including MS Office and POS/stock systems

• Knowledge of food safety, occupational health and safety and South African labour legislation; butchery experience will be an advantage

• Own car essential

• Take overall accountability for the store’s sales, profitability, expenses, margins and daily performance

• Lead, motivate and develop the store team to deliver exceptional customer service and achieve targets

• Manage stock ordering, availability, rotation, wastage and inventory accuracy

• Analyse sales, GP%, KPIs and operational information to identify opportunities and improve results

• Implement pricing, promotions, merchandising and marketing initiatives to maximise turnover and market share

• Maintain rigorous food safety, hygiene, quality, temperature control and cold-chain standards

• Ensure the correct handling, storage, labelling and presentation of meat and other products

• Manage cash, banking, invoices, credits, returns, expenses, equipment and store administration

• Ensure compliance with applicable labour, employment equity, OHS, food safety and retail legislation

• Work closely with production, factory, HR and senior management to ensure operational continuity and sustainable store growth

The successful candidate will be an energetic, resilient and accountable leader with strong commercial judgement, high integrity and the ability to thrive in a demanding, customer-focused retail environment. A hands-on approach and genuine passion for developing people are essential.