Collections Specialist

Description We are looking for a Collections Specialist to support portfolio performance by engaging with customers, resolving past-due balances, and helping maintain accurate account records. This contract opportunity is based in Richardson, Texas, and offers the chance to contribute to a fast-paced team focused on account resolution and customer service. The ideal candidate is organized, confident in clear communication, and comfortable balancing collection activities with administrative follow-through.

Responsibilities:

- Contact customers regarding overdue accounts and guide conversations toward timely resolution of outstanding balances.

- Negotiate practical payment arrangements based on account status while supporting positive customer interactions.

- Research hard-to-reach accounts using skip tracing methods and update account information as needed.

- Prepare and send written collection communications that clearly document next steps and account expectations.

- Maintain detailed records of collection activity, customer commitments, and current account standing.

- Assist with workout plans and other resolution strategies for accounts requiring additional support.

- Respond to customer questions related to collection matters and coordinate solutions with internal teams when appropriate.

- Compile delinquency data and help prepare recurring reports that track portfolio performance and account trends. Requirements - 1-2 years of experience in collections, account management, or a related financial services function.

- Working knowledge of consumer or commercial collection practices, billing follow-up, and account resolution processes.

- Strong communication skills with the ability to negotiate professionally and handle sensitive conversations effectively.

- Proficiency with Microsoft Office tools, including Excel and Word, along with comfort using business systems such as Salesforce.

- Solid organizational skills with the ability to manage multiple accounts and priorities accurately.

- A dependable work ethic and a collaborative approach to working within a team environment.

- Experience supporting credit, commercial lending, commercial leasing, or write-off related activities is preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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