Case Coordinator

Who we are:

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge. We love the balance of hard work and fun - so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes.

BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are:
You are looking for work that has a purpose. You aren't afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren't afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person.

You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We're better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It's a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people's lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

OVERVIEW:

The Case Coordinator works as part of a team to coordinate case start materials and prepare them for assignment to legal teams. The incumbent will be primarily responsible for intake of employee and employer start materials, confirming completion of documentation and completing files for assignment to legal teams. This role requires frequent engagement and interaction (both verbal and written) with clients, employees and/or legal teams.

PRIMARY RESPONSIBILITIES:

* Responsible for initiating cases consisting of direct interaction with client, employee via phone, email, etc. Track all necessary employer/employee information and documentation in preparation of case assignment to the legal team.

* Respond to routine queries from clients (regarding questionnaires, documentation, etc). Escalate to Manager as needed.

* May identify the type of case to be initiated (e.g. H1, L1) based on the information provided in the questionnaire.

* Open projects in firm's proprietary database. Send out case questionnaires to employees and managers upon assignment of the case. Update internal database as applicable.

* Responsible for ensuring all documentation is collected, complete and returned timely. Follow-up with nonresponsive employees/managers; escalate as needed and close cases as appropriate.

* Coordinate, assemble, print and organize all incoming case start materials in database in an organized and efficient manner.

* Respond to routine e-mails and/or phone calls in a timely manner. Seek guidance from the Manager on more complex requests.

* Assist with miscellaneous projects and administrative duties as needed.

* May generate reports, as requested.

* Perform any other duties as assigned.

QUALIFICATIONS:

* High school diploma.

* Associate's degree or 2 years of college preferred.

* Minimum 1 year of work experience in an office environment.

* Direct client or customer contact experience.

* Experience in a law firm or immigration law, a plus.

* Excellent customer service and interpersonal skills.

* Good verbal and written communication skills.

* Proficiency in the use of Microsoft Office applications.

* Ability to multi-task and strong organizational skills.

* Professional and discretion.

* Good analytical skills.

* Enjoys frequent collaboration and working in a team environment.

WORKING CONDITIONS:

* Able to sit and work at a computer keyboard for extended periods of time.

* Able to stoop, kneel, bend at the waist and reach on a daily basis.

* Able to perform general office administrative activities: copying, filing, delivering and using the telephone.

* Able to lift and move up to 25 pounds occasionally.

* Regular and on-time attendance.

* Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules.

* A certain degree of creativity and flexibility is required.

* Hours may exceed 40 hours per week.

* Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.

Note:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are…