Housing Administration Coordinator

Job Summary

The Housing Administration team is made up of 3 Housing Administration Coordinators reporting to the Associate Director of Housing Administration. While all Coordinators are cross-trained, each has a specific area of focus:
First-Year Housing, Non-First Year Housing, and Communication and Customer Service. We are currently hiring for the Communication and Customer Service Coordinator.

The team is responsible for implementing and managing the day‑to‑day responsibilities of housing administration processes including housing applications, occupancy management, the online MyHousing portal, supervision of student desk staff, and any other processes related to housing administration. Additionally, the selected candidate will plan, develop, and execute the online housing application processes for renewal, sign‑up, and new applicants; manage housing assignments, cancellations, and room changes for each semester.

Perform regular audits of all residential data as it relates to the housing management system. Create custom reports as requested by University Housing staff; troubleshoot staff and student questions as it relates to applications, occupancy, room changes, cancellations, and move‑in and move‑out processes; and coordinate all communication for prospective residents.

Bachelor's degree. One to three years of front line customer service experience. Three to five years of administrative experience.

• Master's degree in a related field with at least 1‑year experience in Residential Life, Housing, Student Affairs, higher education administration, or similar areas.
• Previous experience with housing assignments, occupancy management, assessment, database management, student staff supervision, and customer service.
• Familiarity with Star Rez is also preferred.

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

• May supervise and train student staff who serve as the front‑line customer service for University Housing. Perform supervisory responsibilities for student workers to include coaching conversations, approve time sheets, and conduct professional development.
• Respond and direct information received through the University Housing email accounts.
• Coordinate with Housing Operations regarding communication with all prospective residents through move‑in. Act as the University Housing liaison for all prospective resident events including various orientations and university recruitment events. Manage all prospective and current resident email communications.
• Manage all aspects of the housing assignments process; including applications, assignments, room changes, cancellations, waitlists, and audits of check‑in/check‑out. Work directly with campus partners including but not limited to Living Learning, Residential Camp & Conference Services, Access Ability Resource Center, International Center, Honors College, and Undergraduate Office to ensure that housing assignments are completed with efficiency, accuracy, and high‑quality service.
• Coordinate with other University Housing staff to create and manage processes within Star Rez housing management system. Processes can include online employment applications, work orders, maintenance and inventory, packages, website changes, and billing updates. Implement the occupancy verification process, including generating rosters or reports, and collaborate with University Housing staff to verify occupancy.
• Perform regular audits and establish all necessary procedures to ensure all rosters, residential data, and report information is accurate, current, and properly shared within University Housing, with campus partners, and within all impacted systems. Star Rez testing for all upcoming application processes and implementations.
• Complete other duties and…