Senior Manager DevOps & Cloud Operations

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge. We love the balance of hard work and fun - so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes.

BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

You are looking for work that has a purpose. You aren't afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren't afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person.

You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

A bright, driven person like you and an industry-leading powerhouse like BAL? It's a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people's lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

BAL is looking for a technical leader to own the firm's cloud infrastructure, platform engineering, Dev Ops and AI initiatives. This role leads a team of engineers and sets the direction for how BAL builds, deploys, secures, and operates its applications on AWS. Because BAL is a global immigration law firm, you'll be expected to balance speed of delivery with strong security, compliance and governance practices.

• Lead, mentor and grow a team of cloud, Dev Ops and platform engineers, including hiring, performance management and career development.
• Own the cloud and platform roadmap and communicate progress, risks and trade-offs to the senior leadership.
• Partner with application development, security, data and business teams to align infrastructure with firm priorities.
• Manage vendor relationships, tooling budgets and third-party integration reviews.

• Architect and operate a secure, multi-account AWS environment (EKS, EC2, RDS, Lambda, Step Functions, S3, IAM, Cloud Watch, Bedrock).
• Design and manage cloud networking, including hub-and-spoke topologies, Transit Gateway, VPC design, private connectivity, DNS, firewalls and hybrid/multi-cloud links (Azure, GCP).
• Enforce Infrastructure as Code (Terraform/Terragrunt) and Git Ops practices across all environments.
• Drive reliability, observability, cost optimization and incident response.

• Run production Kubernetes (Amazon EKS) platforms that support microservices-based applications.
• Operate event-driven and streaming platforms built on Apache Kafka (Amazon MSK or Confluent).
• Support workflow and orchestration platforms, including Temporal and Flowable.
• Build internal developer platforms, CI/CD pipelines and self-service tooling that improve developer experience.

• Lead the design and rollout of AI agents and LLM-powered applications (Amazon Bedrock, RAG, knowledge bases, multi-agent orchestration).
• Set guardrails for AI use, including data redaction, access entitlements, auditability and responsible AI governance.
• Evaluate and pilot emerging AI tools for engineering productivity, such as AI coding assistants.

• Support Dev Ops for Salesforce, including Git Ops-based release management using Gearset.
• Integrate and support business platforms such as Formstack, Flowable and Salesforce with AWS-hosted services.

• 10+ years in infrastructure, cloud or Dev Ops engineering, with 4+ years managing technical teams.
• Deep hands-on expertise with AWS services and multi-account architecture.
• Production…