Social Media Specialist - US Customer Care

Fossil Group is seeking a motivated, customer-focused Social Media Specialist to join our Customer Care team. This role involves monitoring and responding to customers across Facebook, Instagram, X, Tik Tok, Pinterest, You Tube, and other social media platforms for our active brands.

The ideal candidate has strong written communication and problem-solving skills, enjoys helping customers, and thrives in a fast-paced environment. This is a great opportunity for someone with retail or customer service experience to grow their skills in digital customer engagement while delivering exceptional service and representing our brands.

• Familiarity with major social media platforms and digital customer engagement.
• 1–2 years of retail or customer service experience; CRM knowledge preferred.
• Strong written, grammatical, and interpersonal skills, attention to detail, and resourcefulness with creative solutions.
• Strong analytical skills and the ability to resolve customer concerns effectively.
• Ability to collaborate with internal teams to resolve issues and meet business goals.
• Comfortable in a fast-paced environment and willing to learn new tools and processes.
• Strong multitasking, research, and time-management skills.
• Bilingual
  
  Skills:
  
  Spanish/English strongly preferred.