Call Center Team Lead — Coaching & Member Experience
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Customer Service/HelpDesk
Customer Success Management, Bilingual, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Smith Rx in Plano, TX is seeking a motivated supervisor to manage a team of call center agents. You will coach weekly, drive attendance, shrink reduction, and deliver exceptional member experiences while monitoring KPIs.
You will handle escalations, support onboarding, and ensure high-quality customer interactions across omnichannel channels using CRM software. A 5+ year background in call centers and 2+ years in team leadership are preferred; bilingual Spanish helps.
Are you ready to take on the Call Center Team Lead — Coaching & Member Experience role at Smith Rx?
The Call Center Team Lead — Coaching & Member Experience role at Smith Rx is now open for applications in Richardson, TX, United States.
Join us at Smith Rx as our next Call Center Team Lead — Coaching & Member Experience in Richardson, TX, United States.
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