Customer Specialist - M&V Engineer

What you will do

Under general direction, responsible for working independently with sales, and or client directly to develop, secure and manage new or expanded performance guarantees. Responsible for conducting Measurement & Verification workshops with clients. Responsible for managing M&V contract costs to ensure minimal cost variance and for creating and implementing solutions to reduce shortfall amounts. Generally involved in medium size projects that include complex guarantees.

Responsible for understanding and correctly applying option A, B, C, & D type of guarantees. Establishes M&V program to monitor and manage energy consumption, utility supply, and facilities operations and maintenance programs to ensure that savings are consistent with performance contract contractual obligations and client goals. Pro-actively assists in taking necessary actions as required promote growth in the account, limit risk and ensure a high level of customer satisfaction.

Pro-actively identifies new solutions sales opportunities. Utilizes system, service and or GWS resources to assess and correct potential shortfalls. Possesses knowledge of and responsible for promoting utility supply side service services, NISC bill payment Services, remote measurement and verification monitoring/ECM, performance indexing, LEED and other knowledge base offerings to the client.

• Develops and maintains positive customer relationship during the design phase of the opportunity development. Maintains this positive customer relationship during project build and throughout the duration of the performance guarantee.

• Owns and manages JCI tools & processes that ensure timely collection and accurate data entry of utility bills or other monitored consumption sources for portfolios up to $60M in active guarantees. Initiates actions and develops positive customer relationships to support this activity. Ensures delivered M&V costs are within 3% of estimated amounts.

• As assigned, uses ability to communicate with technical and non-technical buyers, suppliers, and other JCI internal Partners (Systems & Service) to provide technical, process or financial support in the creation and maintenance of Medium sized, complex M&V solutions.

• Ability to successfully work with client on-site staff to ensure operations and maintenance of assets/equipment are within contractual terms. Proactively reviews and/or interprets problems or patterns related to utility bills and energy consumption to limit risk and ensure a high level of customer satisfaction. As appropriate, solves issues and keeps performance engineering manager updated and involved when need for corrective action is identified.

• Monitors data gathering systems (remote measurement and verification monitoring/ECM, NISC web base tool, FPI, etc) to track energy consumption during the installation and guarantee/tracking phases. As appropriate, solves issues and keeps performance engineering manager updated and involved when need for corrective action is identified.

• Develops and maintains relationships with suppliers and vendors as well as facility mid-level technical & financial managers.

• Develops customer baselines or benchmarks as needed.

• Active in professional organizations. Participates in "added-value" customer and community events in support of their objectives.

• Participates in transition meetings with Operations to ensure project scope, objectives, timeline, and customer requirements have been achieved and the start of the performance period is properly documented.

• Fully Utilizes the Solutions Playbook, SOLAR toolset as well as other standard JCI development and performance engineering processes and tools in performing tasks.

• Responsible for the creation and delivery of high quality / high value performance reports that convey added value and analysis of cost reduction to contract specifications and/or guarantees (Options A, B, C, D and Non-Measured Savings) to the client. Responsibilities include the structure and grammar of the reports.

• Actively participates in internal release or renewal meetings, customer kick-off meetings, and on-going account meetings including customer touch…