Network Engineer - II

Location: Richardson, TX

Description: Our client is currently seeking a Network Engineer - II in Richardson, TX.

• This engineering position supports the activation, migration, modification and/or troubleshooting of various VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in network and provisioning systems.
• Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date. Process telephone number ports and verify completion. Complete new telephone number activations. Complete service/TN migrations between different VoIP products. Complete the removal of system translations associated with service disconnects. Lead customer and vendor activation conference bridges. Perform call traces to verify correct end-to-end call routing… troubleshoot and resolve issues as necessary.
  
  Perform collaborative service installation and troubleshooting activities with peer work groups. Drive escalations with the appropriate internal/external teams for resolution. Complete all assigned tasks in Verizon's workflow systems within the required SLA. Document detailed notes in applicable engineering systems/applications.

• Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
• Strong customer service/vendor management experience
• Willingness to work rotating shifts including occasional weekends and holidays
• Ability to obtain a government security clearance

• Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
• Working knowledge of Cisco Broadsoft/Broadworks
• Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
• Working knowledge of Sonus switches and associated network components
• Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)

• Technically aligned Associate's Degree or Bachelor's Degree...
• One or more years of relative work experience
• Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)

This job and many more are available through The Judge Group. Please apply with us today!