Head of Treasury Management Operations

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Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach.

Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).
** Summary** – The Head of Treasury Management Operations is responsible for overseeing the end-to-end client experience and operational delivery across Onboarding, Product Implementations, and Client Service & Delivery. This executive leads the strategic direction and daily performance of all non-transactional Treasury Support functions, ensuring seamless client activation, exceptional service, strong control governance, and operational scalability.
* Lead the full lifecycle of Treasury client onboarding, from client documentation and product setup through successful activation.
* Oversee the Treasury Implementation Office responsible for product installations (ACH, wires, RDC, lockbox, APIs, liquidity management, etc.).
* Partner with Product and Sales to define onboarding requirements, readiness milestones, and implementation playbooks.
* Drive measurable improvement in onboarding cycle time, client satisfaction, and time-to-revenue metrics.
* Establish standardized onboarding checklists, SLA dashboards, and readiness reviews across product lines.
* Lead and develop a high performing, multi-site team (about 80-100 team members) across onboarding, implementation, and service functions.
* Build a culture of accountability, transparency, and continuous learning.
* Develop succession pipelines, leadership readiness programs, and training curricula for Treasury Operations.
* Partner with HR to establish role clarity, performance scorecards, and incentive structures tied to service quality and control metrics.
* Bachelor’s degree in finance, Business Administration, or related field; MBA or PMP preferred; or like experience.
* 12-18 years of progressive experience in Treasury Management, Payments, or Client Operations.
* Deep understanding of Treasury products, onboarding processes, and client service models.
* Strong knowledge of applicable banking regulations (NACHA, OFAC, Reg E, UCC4A) and operational risk frameworks.
* Proven track record leading large-scale teams, implementing enterprise change, and improving client experience outcomes.
* Exceptional relationship management and communication skills with internal stakeholders and external clients.

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success.

We build long lasting relationships.
Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named the #1 most trusted bank in the country on Newsweek’s inaugural list of America’s Most Trusted Companies
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