Billing Specialist

Reports To

Advantage Billing Supervisor

Full-time, Regular position, Tues - Thurs in office

Field Support Center

3400 N Central Expressway, Suite 410, Richardson TX 75081

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT!

This position is responsible for executing tasks that will support various internal and external Operations groups. The successful candidate’s primary responsibilities will include: preparing, validating, and processing customer data load files, and loading into the Service Experts primary customer billing system MSD. Other various functions of the role include processing transactions, files and batches related to payments, billing and rate management as well as researching and resolving exceptions and escalations in these key areas.

The Billing Specialist will also play a key role in contributing towards Service Experts success by meeting business objectives, improving the performance of internal operations, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.

• Consolidate reports from various databases to produce, validate, and load customer origination data into billing and financial systems
• Prepare, validate and execute Batch processing files, and Payment processes
• File Transfer Management between internal and external vendors
• Resolve exceptions and escalations by identifying root cause, implementing solutions and fixing customer accounts
• Interact with other departments to resolve escalations over multiple channels
• Liaison with key vendors to enforce service level agreements while establishing partnerships
• Conduct account research, resolution and support for Billing, Payment & Collections, which includes research in various systems and requests from various functions across the organization
• Prepare and ensure completion of monthly Billing and Payment processing for Residential and Commercial Customers
• Create and maintain reports and reporting functions on a regular basis
• Periodic letter mailing to support various internal and external groups;
  Prepare, validate and execute any bill messaging or inserts required in regular or emergency situations
• Demonstrate a commitment to process improvement while providing recommendations and driving change
• Foster and develop the capability to be a ‘Super User’ for internal systems while cultivating a position as a Subject Matter Expert within various Service Experts systems
• Maintain and ensure documentation of internal processes are up to date
• Support other departments to achieve production service levels and any on-going project objectives
• Lead and participate in projects as assigned
• Perform similar or other duties as needed or assigned

• Minimum 2 years experience working with billing processes related to customer billing
• BBA or equivalent post-secondary education or related experience in data analytics and queries
• Self-starter with strong interpersonal and conflict resolution skills
• Excellent written and oral communications skills
• Ability to quickly form relationships and interact effectively in a complex environment
• Strong desire to understand operations and root causes of issues
• Strong ability to multi task and work under tight timelines
• Strong organizational and time-management skills
• Ability to understand financial impacts and back-end banking environments
• Ability to prioritize deliverables and work with various people in all levels, including customers, to achieve personal and team objectives
• Flexibility to adapt to changing and competing priorities
• Experience handling multiple billing systems and exceptions management
• Minimum five years of experience in a combination of operational environment, process improvement, financial analysis or other roles that focus on root cause analysis, development and…