Reconciliation - Reconciliation VP

Pay Competitive

Employment type

Full-Time

Req#: 109053

Overview:

• Experienced Card Services professional responsible for managing complaint related regulatory requests, reporting and communication.
• Identification of improvement opportunities to complaint process/policy/procedure to ensure compliance to relevant Regs
• Analyze complaint related regulatory requests and responses for accuracy and timeliness
• Identification / reporting of trends and risk areas and lead efforts to improve adherence to Regulatory mandates or changes
• Enhance the team’s working knowledge of Regulatory requirements and watch areas
• Support testing, audit and compliance related exams with accurate and timely responses.
• Support initiatives that will improve business operations to reduce errors, enhance customer experience and improve regulatory adherence
• Maintain open dialogue with Legal, Risk and Compliance and develop a thorough understanding of consumer complaints handling to support process improvement

Skills

• In depth knowledge of applicable consumer regulatory requirements that pertain to Complaints:
  • Knowledge of CFPB Rules and Requirements
  • Knowledge of Truth in Lending Act; FCRA, ECOA, UDAAP, Electronic Fund Transfer Act
  • Effective communication at all levels both internal and external, specifically with regulatory bodies.
  • Comfortable with presenting to all leadership levels

Experience

• 8 years in the Credit Card and Lending industry with experience preferably in Operations, Regulatory or Risk Management
• Awareness of the Legal, Risk and Compliance rules relative to the handling of consumer complaints
• Knowledge of Disputes and/or Fraud rules and regulations

The Goldman Sachs Group, Inc., is an American multinational investment bank and financial services company headquartered in New York City.

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