Crisis Intervention Program Manager

CRISIS INTERVENTION PROGRAM MANAGER (FULL TIME) JOB SUMMARY

The purpose of this position is to manage and coordinate mental health programs by providing outreach, education, and services to people who are in crisis and/or have known mental health diagnosis. Other duties include facilitating and conducting needs assessments and referrals to appropriate treatment facilities and other social service agencies for individuals who are unhoused or have other mental health impairments and/or chemical dependency needs and assisting in diverting target populations from the criminal justice system into treatment services.

• Coordinate Crisis Intervention program by collaborating with local and regional partners, defining the strategic direction of the Crisis Intervention Team for the Department, developing tracking mechanisms, generating program reports, and developing community training on mental health, substance abuse, and homelessness.
• Assist in developing standard operating procedures for police personnel by researching best practices in addressing behavioral health crisis and training personnel.
• Provide assistance to police personnel in the field by responding to subjects suffering from homelessness and/or undergoing a mental health crisis and/or chemical dependency needs.
• Assess and assist people who may be in crisis as requested by police personnel including finding applicable service providers.
• Attend court proceedings related to mental health cases as needed.
• Conduct active and assertive follow-ups in person and by telephone with unhoused individuals, mental health consumers, and those with chemical dependency needs to facilitate appropriate referrals.
• Maintain accurate documentation of key activities, case management, and services provided to mental health consumers and unhoused individuals. Collects and maintains statistical data on homelessness, mental health cases and police calls for service.
• Establish and maintain relationships with service providers, hospital staff, advocacy groups, and court staff involved in mental health issues.
• Develop curriculum, and provide training and presentations for police personnel, other City of Richardson departments, non-profit organizations, faith-based organizations, businesses, and other community partners regarding mental health cases to include homelessness.
• Attend homelessness and mental health services related meetings. Collaborate with other homeless and mental health service organizations to facilitate outreach and continuum of care services.
• Serve as liaison between the City and area mental health and substance abuse agencies.
• Attend training schools/seminars and other city-related events which may require travel (occasionally overnight).

Must possess one of the following licenses:
Licensed Professional Counselor (LPC), Licenses Social Worker (LCSW), Licensed Professional Counselor-Associate (LPC-Associate), or Licensed Master Social Worker (LMSW). Work requires professional level of knowledge of a discipline equivalent to that which is acquired in a Master’s degree-level of study in a human services field (sociology, psychology, etc), or public health. Valid Texas Class C Driver license.

Three years’ experience in behavioral health, mental health, or substance abuse prevention. Must be able to communicate courteously and effectively with others. Must be able to work well independently as well as within a team environment. Must be able to lead a small team effectively. Must have ability to competently perform under stress when confronted with high priority situations and distractions;

perform a variety of tasks, often changing quickly from one task to another without the loss of efficiency and composure. Must be able to maintain mental focus throughout all assigned essential functions.

Number of available positions: 1

Position:

Code: 303-1

Type: INTERNAL & EXTERNAL

Location: POLICE

Group: POLICE CIV

Job Family: POLICE

Job Class: CRISIS INTERVENTION PROGRAM MG