Insurance Specialist

Insurance Specialist I

Texas Oncology is looking for an Insurance Specialist to support the Medical Oncology Department at 3001

E. President George Bush Highway Suite 100 in Richardson, Texas. This full‑time role is Monday through Friday, 7:30 a.m. to 5:30 p.m., eight‑hour shifts.

Responsible for contributing to a culture of fairness, consistency, and professional development. The hiring manager prioritizes clear expectations, structured feedback, and open communication to create a positive, team‑oriented atmosphere.

Texas Oncology is the largest community oncology provider in the United States, serving over half of all Texans diagnosed with cancer. The organization delivers high‑quality, evidence‑based care using leading‑edge technology and research, guided by the mission to help patients achieve “More breakthroughs. More victories.”

• Monitors delinquent accounts.
• Reviews reports, researches and resolves issues.
• Reviews payment postings for accuracy and keeps account balances current.
• Works with co‑workers to resolve insurance payment and billing errors.
• Monitors and updates delinquent account status.
• Contacts patients to verify demographics and insurance providers, updates information in systems, and documents conversations.
• Answers patient payment, billing, and insurance questions and resolves complaints.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Performs other duties as requested or assigned.

• High school diploma or equivalent.
• Minimum two (2) years combined medical billing and payment experience.
• Knowledge of state, federal, and third‑party claims processing.
• Knowledge of state and federal collections guidelines.
• Must complete required e‑learning courses within 90 days of starting the position.

• Minimum four (4) years combined medical billing and payment experience.
• Knowledge of medical coding, preferably oncology coding.

• Associate’s degree in Finance, Business or four years of revenue cycle experience preferred.
• Minimum two (2) years insurance resolution experience and four (4) years combined medical billing and payment experience.
• Proficiency with computer systems and Microsoft Office (Word and Excel).
• Knowledge of oncology medical coding.
• Knowledge of state, federal, and third‑party claims processing.

• Uses technical and functional experience.
• Possesses up‑to‑date knowledge of the profession and industry.
• Accesses and uses resources when appropriate.
• Demonstrates adaptability.
• Handles daily work challenges confidently.
• Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change.
• Shows resilience in the face of constraints, frustrations, or adversity.
• Demonstrates flexibility.
• Customer Service oriented.
• Demonstrates positive interpersonal relations with employees, supervisors, physicians, patients, and outside contacts.
• Uses sound judgment.
• Makes timely, cost‑effective, and sound decisions.
• Makes decisions under conditions of uncertainty.
• Shows work commitment.
• Sets high standards of performance.
• Pursues aggressive goals efficiently.
• Commits to quality and emphasizes quality delivery.
• Defines standards and evaluates products, processes, and services.
• Manages quality and improves efficiencies.

The role requires the employee to regularly sit and use hands to manipulate a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms, and may lift or move up to 30 pounds. Adequate vision and hearing are required. Reasonable accommodations may be made for individuals with disabilities.

Work is performed in an office environment with frequent contact with staff. The employee is regularly exposed to direct contact with patients, with potential exposure to blood, toxic substances, ionizing radiation, and other conditions common to a clinic environment.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other

Industry: Hospitals and Health Care