Client Service Representative & Special Event Assistant

Help create exceptional experiences for clients, from their first inquiry through a successful event. In this hybrid role, you will also help coordinate private, corporate, and venue events alongside our Special Events team.

• Respond to incoming inquiries by phone and email with warmth and professionalism.
• Prepare catering quotes, proposals, and accurate event orders using Tripleseat.
• Follow up with prospective and returning clients to answer questions and help secure bookings.
• Confirm menus, guest counts, timing, delivery or service details, and special requests.
• Coordinate details with kitchen, bakery, sales, and operations teams.
• Maintain organized records and help resolve client concerns promptly.
• Support Special Events with proposals, contracts, tastings, timelines, and planning checklists.
• Assist with Venue/Vendor coordination and onsite event setup or execution as assigned
• Visit partners quarterly to maintain client relationships
• Walk-throughs for large events at venues

• Excellent communication, customer service, and attention to detail.
• Strong organization, follow-through, and ability to manage multiple priorities.
• Comfort with email, computers, and learning event-management software.
• Positive, dependable team player who stays calm in a fast-paced environment.
• Hospitality, catering, event planning, or sales-support experience is a plus. Flexibility for event hours is important.

Be part of a collaborative catering team that values Integrity, Teamwork, Excellence, and Client Relationships. Learn the business, build client relationships, and explore opportunities to grow in sales, hospitality, and events.

Meet our team at the career fair and share your résumé. Ask us about the role, training, and next steps in our hiring process.