Sr Manager, Talent Management

Job Title: Senior Manager, Talent Management

Reports To: Senior Director, Talent Management & Development

Status: Full-Time

Category: Human Resources

Location Name: Service Experts

Location Address: 3400 N Central Expy, Suite 410, Richardson, TX 75080

Work Type: Hybrid (Tues, Weds, Thurs in-office)

Join the team of experts and realize your true potential! Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide training support and opportunities for unlimited professional growth. Become an EXPERT.

The Senior Manager, Talent Management will be responsible for designing, developing, and implementing integrated talent management programs and processes that align with the company’s business objectives and support a high-performance culture. This role focuses on employee engagement, performance management, learning & development, leadership development, and succession planning.

• Manage the annual performance management cycle, including goal setting, performance reviews, and feedback processes
• Drive the talent review and succession planning processes to build leadership pipelines and identify top talent
• Develop and implement employee development programs using blended learning approaches (eLearning, instructor‑led, virtual)
• Design and execute employee listening strategies (e.g., surveys) to gather feedback and measure engagement
• Analyze talent data to identify trends, measure program effectiveness, and make data‑driven recommendations
• Lead change management efforts related to talent management initiatives
• Collaborate with HR Business Partners and senior leadership to align talent strategies with organizational goals
• Manage vendor relationships for talent development and assessment tools
• Support diversity and inclusion initiatives within talent management programs

• Bachelor’s Degree in Human Resources, Organizational Development, Business Administration, or a related field (Master’s preferred)
• Certified Professional in Talent Development (CPTD) or Associate Professional in Talent Development (preferred)
• 8+ years of progressive experience in human resources, with a focus on talent management, organizational development, or learning & development
• Experience with leadership assessments (e.g., Hogan, Korn Ferry, 360s) and development tools
• Proven experience implementing performance management, succession planning, employee engagement, and leadership development programs
• Experience with Learning Management Systems (LMS) and Performance Management Systems (PMS). Workday preferred
• Strong analytical skills with the ability to leverage data for insights and decision making
• Excellent communication, facilitation, and interpersonal skills
• Strong project management and organizational skills
• Ability to work collaboratively in a fast‑paced environment and influence across all levels of the organization

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• World Class Training opportunities through Experts University

Equal Employment Opportunity Statement: Service Experts is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.