Application Support Analyst

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** Create the future of e-health together with us by becoming a Software Support Specialist I
** At Compu Group Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
** Your Contribution:
*** Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
* Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
* Consults directly with customers via phone, chat, and email and d ocuments customer interactions thoroughly, clearly, and concisely.
* Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
* Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
* Learns core task set for all features of assigned CGM software products and passes applicable exams.
* Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
** Your

Qualification:

*** Must be available between the hours of 7AM – 7PM CST Monday through Friday
* Minimum of 1 year customer service experience.
* Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support
* Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.
* Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
* Ability to independently perform research using resources such as the internet and procedure manuals.
** What you can expect from us:**
* ** Purpose**:
Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.
* ** Equal Opportunity

Employer:

** At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
* ** Career Opportunities**:
We are offering a variety of internal career opportunities and numerous long-term perspectives.
* ** Security**:
We offer a secure workplace in a crisis-proof market.
* ** All-round benefits package**:
Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
* ** Work environment**:
Modern workplaces, flexible working hours, hybrid work options and much more
** We create the future of e-health.
** Become part of a significant mission.
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