Service Desk Analyst

Join to apply for the Service Desk Analyst I role at Waccamaw Management, LLC
.

As a primary point of contact for end users, you will provide first‑level technical support, troubleshoot hardware, software and network issues, and contribute to a positive user experience. This role requires onsite presence 5 days a week at our Richardson, Texas location and may involve various shifts.

• Provide timely technical support to end users via phone, email, and remote tools.
• Diagnose and resolve a wide range of IT issues, including:
  • Hardware troubleshooting (PCs, laptops, printers, etc.)
  • Software installations and configurations
  • Network connectivity issues
  • User account management
  • Troubleshooting Microsoft Office applications
• Log and track incident tickets in our ticketing system.
• Maintain and update the knowledge base to improve troubleshooting efficiency.
• Escalate complex issues to higher‑level support teams when necessary.
• Adhere to service level agreements (SLAs) and meet performance metrics.
• Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
• Perform additional tasks assigned by leadership.

• Focus on providing exceptional customer service
• Great communication skills
• Strong technical aptitude
• Problem solving & critical thinking
• Knowledge of Windows 10 and 11 Operating Systems
• Familiarity with Remote Desktop tools

• 1-2 years of related technical service desk experience or equivalent combination of Associate or Bachelor’s degree and some related work experience
• A+ Certified - Preferred

• Self‑starter
• Motivated
• Task oriented
• Team player
• Ability to think out of the box
• Phone etiquette
• Executive Presence

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industry: Business Consulting and Services

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Referrals increase your chances of interviewing at Waccamaw Management, LLC by 2x.