Information Technology; IT Support Coordinator II - North Dallas, Tx

Overview

US Oncology Network is looking for an IT Support Coordinator II to join our team. The position is based in the Dallas, Texas area and will support our Midtown locations. Regular travel to the sites is required. The schedule is Monday‑Friday, 8:30 am to 5:00 pm; occasional Saturdays.

Join our team that helps lead Texas Oncology in treating more patients diagnosed with cancer than any other provider in the state. Our Information Technology team offers an outstanding family‑first culture, low turnover, long‑tenured members, and opportunities for career development. We provide a competitive benefits package including medical, dental, vision, life insurance, short‑term and long‑term disability coverage, generous PTO, a 401(k) plan with company match, wellness program, tuition reimbursement, employee assistance program, and discounts on select retailers.

The IT Support Coordinator assists in computer systems operations, including troubleshooting, maintenance, hardware ordering and shipping, and hardware/software installation. This role provides network and end‑user support by answering calls, documenting incidents and service requests, setting up user accounts, and assisting users with queries. The coordinator serves as a central contact for vendors and supports the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

• Assist in answering calls from end users.
• Document and maintain records of end‑user issues, network problems, support and vendor communications, and hardware/software orders and shipping.
• Troubleshoot basic end‑user questions and problems.
• Provide basic user support as needed.
• Assist supervisor with maintenance of network systems, servers, and workstations; install software and hardware; troubleshoot server and network problems.
• Set up and delete user IDs and passwords in practice management systems and submit requests to the corporate office for user accounts on the file server and e‑mail systems.
• Assist the Business Office in running reports and updating fee schedules and insurance profiles.

• Associate’s degree in Information Technology, a related field, or equivalent work experience required.
• At least 2 years of experience in a desktop support role is strongly preferred.
• Prior computer networking experience preferred.
• A+ certification and MCP in Microsoft Office strongly preferred.
• Strong communication and customer service skills.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit and use hands to finger, handle, or feel. Occasionally required to stand, walk, and reach with hands and arms. Must occasionally lift or move up to 50 pounds. Requires vision and hearing corrected to normal range.

WORK ENVIRONMENT : The work environment is an office setting requiring frequent interaction with practice management staff and other employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.