IT Systems Administrator

Scope of Role

We are looking for an experienced and talented IT System Administrator to join our team in Richardson, TX. This individual will be responsible for providing technical support and daily administration for application servers, networking equipment, servers, PC hardware, telephones, cabling, and connectors. They will be responsible for maintaining system logs and instructing the users in the basics of PC and network functions.

This person must follow corporate guidelines for network access, purchasing policies, and security. The individual must have excellent customer service skills and the ability to document work through the Dentsply Sirona ticket system.

• Provide advanced customer service and technical support to end-users for hardware and software to identify root cause, and provide technical support
• Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary
• Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures
• Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data
• Provide guidance and explain policies and procedures to IT support staff and end-users
• Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
• Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed
• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution
• Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers
• Implement security policies and protocols
• Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current
• Review and evaluate new hardware and software products; recommend the implementation of new products
• Create, track, and maintain reports and provide updates to management
• Assist in tracking and maintaining hardware and software inventory; interact with vendors
• May mentor, train, and direct the work of other staff members and/or student workers
• Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships)
• Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, One Drive)
• Maintain full compliance with all corporate network Standards and SOPs as well as all SOX and FDA Part 11 guidelines.
• Install, configure, and maintain personal computers, servers, Ethernet networks, network cabling, printers, and other related equipment and devices.
• Investigate user problems, identify the source of the issue and implement the solution.
• Manage and maintain system backups of critical network resources.
• Review and implement lifecycle management of servers, key network systems, and associated hardware to ensure maximum performance.
• Prioritize and Implement standard services
• Create and update site documentation
• Identify and implement opportunities to improve hardware and software systems
• Determine time frames and manage/oversee completion for major IT projects including system updates, upgrades, migrations, expansions, and outages
• IS Application – Corporate provided - troubleshoot all issues and coordinate issue resolution with application provider
• Manage local IT budget
• Troubleshoot client login issues to determine and resolve the reported problem (Account, Connectivity, and Cisco VPN)
• Troubleshoot telephone and VOIP issues
• General Windows Troubleshooting (Reboot, Cleanup, Drivers, Patching)
• Troubleshoots network connectivity issues (WIFI, LAN, Internet Provider)
• Data Center management
• Manage. Rack, wire, and provides console access to Cisco Switches
• Depending on the needs of the company, the employee may be entrusted with and asked to perform other tasks related to his/her competence.
• Server Administration for site specific servers.
• Adheres to Dentsply Sirona IT Policies
• Additional responsibilities as assigned.
• Train customers on new devices and technologies

• Bachelor's degree in Computer Sciences or a related field preferred, or combination of an equivalent education and work experience.

• 4+ years of experience within IT/Technical environment

• Cisco knowledge and certification a plus;
  Microsoft Certification (preferred)
• Advanced…