Simulation Developer​/Instructional Designer; Bilingual

At DSI Systems Inc., we believe training should feel as real as the job itself. Instead of slide decks, we design immersive simulations that mirror live customer calls, tech troubleshooting, and high-stakes conversations. The goal: create learning experiences that stick—hands-on, practical, and performance-driven.

We're seeking a creative Simulation Developer/Instructional Designer who can turn complex processes into real-world scenarios that build confidence and improve results. You'll collaborate with training teams, operations, and subject matter experts to design engaging simulations that directly impact key metrics like handle time, customer satisfaction, and first call resolution—while keeping learning fun, challenging, and effective.

$60,000.00/yr - $70,000.00/yr

• Design simulations using tools like Articulate Storyline and Rise
• Build training that matches real call flows, tools, and customer issues
• Work with stakeholders to fix gaps and improve performance
• Use feedback and data to refine content
• Help roll out new training in our Learning Management System (LMS) and support users when needed

• 2+ years in instructional design or call center training
• Spanish/English bilingual is a strong plus
• Strong skills in simulation tools (Articulate, Captivate, etc.)
• Comfortable working with LMS platforms (SCORM/xAPI experience is a plus)
• Strong communicator who can break down complex processes
• Able to travel 30-50% and work independently

• Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Training
• Industries: IT Services and IT Consulting

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