Technical Support Engineer

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognition's

Role & Responsibilities:

The Customer Support Engineer will efficiently and effectively resolve phone and email requests from enterprise customers. Responsibilities in this capacity include:

• Troubleshooting system, software, and networking problems
• Reproducing customer issues in a lab environment
• Contributing documentation to internal and customer facing knowledge base systems
• Creating escalation requests and submitting product defect reports to Engineering
• Testing of patch releases and product updates

• 2 or more years of customer support experience
• Outstanding written and verbal communication skills
• Strong people skills, ability to collaborate effectively with customers and other internal teams
• Familiarity with Linux / UNIX command line tools / environment; perl and/or bash shell scripting
• Intermediate knowledge of TCP/IP networking, network protocol and packet analysis
• Familiarity with Snort or other intrusion detection system

• Experience with MySql or other SQL database
• Experience with Active Directory or other LDAP implementations

If you are interested, Feel free to give a call :