Quality Assurance Manager; Richardson, TX

Overview

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

Job Summary

The QA Manager provides leadership and oversight for ARGO’s software quality assurance initiatives. They translate the strategic vision into tactical actions. This role is responsible for driving software quality across multiple product lines, aligning QA processes with organizational goals, and ensuring consistent delivery of high-performing software solutions. The QA Manager partners with Development, Product, and other QA leaders to eliminate testing barriers, promote best practices, and champion a culture of quality throughout the SDLC.

• Time Allocation:
  Planning and Coordination (50%), Execution and Monitoring (30%), Governance and Oversight (10%), Process Improvement (10%).
• Test management of complex product and implementation projects, including supervision of all levels of QA analysts.
• Lead and develop QA team members and manage day-to-day QA activities.
• Provide QA leadership and authority through deep experience and technical skill.
• Align to senior leadership’s vision with team execution, offering data-based feedback and recommendations.
• Champion quality across the organization and promote a Shift-Left QA mindset.
• Engage Development and Product partners to eliminate barriers to testing and ensure smooth delivery.
• Plan functional and automation testing with peers and lead issue resolution for internal and external client concerns.
• Ensure QA processes are followed across responsible teams and drive adherence to best practices.
• Regularly review assets in the test management platform and deliver measurable improvements to Testing Performance Indicators (TPIs) and KPIs.
• Report software quality progression to senior leadership, highlight risks and opportunities, and create documentation aligned with management direction.

• Bachelor’s degree in Computer Science, MIS, or related technical field.
• Technical or SQA certifications are a plus.
• 15+ years of Software Quality Assurance and test management experience, including 7+ years of direct people leadership with at least six direct reports.
• Advanced knowledge with hands-on experience of financial services or healthcare industry software applications.

• Proven experience in multiple software regression, release, and delivery cycles.
• Expertise in QA methodologies, test planning, and execution across SDLC models.
• Strong leadership and team development capabilities.
• Proficiency with test management, automation, and scripting technologies.
• Exceptional communication and stakeholder management skills.
• Experience with cloud platforms, middleware, and software development tools.

• Banking and Finance or Healthcare background preferred.
• Experience with the Microsoft Technology Stack.

The position is based in Richardson, TX. Daily in-office presence is expected for collaboration. Expect less than 10% travel.

Applicants for U.S. or Canada-based positions must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time. Pre-employment background screening will be conducted.