Hands-On DevOps Group Lead

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a hands‑on Dev Ops Group Lead
, working within our WFM cloud & on‑premises customer experience platform, you’ll combine technical expertise with leadership skills to drive the evolution of our Dev Ops practices. You will lead and manage a team of Dev Ops engineers while actively contributing to the design, implementation, and optimization of our cloud infrastructure and CI/CD pipelines. This role requires a strong technical foundation and the ability to guide, mentor, and inspire your team to deliver scalable, secure, and high‑performing solutions.

You’ll play a critical role in shaping the team’s strategy, fostering collaboration, and ensuring that our infrastructure and delivery pipelines meet the highest standards of reliability, security, and performance.

How will you make an impact?

• Designing & Implementing scalable, secure, and cost‑efficient cloud infrastructure on AWS.
• Leading & Mentoring an Agile team of Dev Ops engineers, providing technical guidance and fostering a culture of collaboration and continuous improvement.
• Enhancing Infrastructure as Code practices using Cloud Formation, Terraform, and CDK for automated, repeatable deployments.
• Optimizing & Automating CI/CD pipelines with tools like Jenkins and Git Hub Actions to accelerate delivery and improve reliability.
• Establishing & Maintaining the branching and merging strategies for managing the releases.
• Driving containerization and orchestration strategies using Docker and EKS/ECS for high availability and fault tolerance.
• Implementing robust monitoring and logging solutions (Prometheus, Grafana, ELK) to ensure proactive issue detection and resolution.
• Collaborating globally with R&D teams and stakeholders to align infrastructure initiatives with business goals.
• Ensuring compliance and security best practices across infrastructure and application layers.

Have you got what it takes?

• Experience: 7+ years in Dev Ops or related roles, with at least 2 years in a leadership or mentoring capacity.
• Cloud Expertise: Deep knowledge of AWS services, cloud security, and cost optimization strategies.
• IaC Tools: Strong proficiency in Cloud Formation and Terraform; AWS CDK experience is a plus.
• Containerization & Orchestration: Hands‑on experience with Docker and Kubernetes/EKS/ECS.
• CI/CD: Advanced experience with Jenkins, Git Hub Actions, and pipeline optimization.
• Monitoring & Logging: Proven ability to implement and manage monitoring solutions such as Prometheus, Grafana, and ELK.
• Passion for leveraging AI/ML to optimize Dev Ops processes, such as predictive scaling, anomaly detection, and intelligent automation.
• Leadership
  
  Skills:
  
  Ability to lead, mentor, and grow a technical team while remaining hands‑on.
• Communication: Strong interpersonal and communication skills for effective collaboration across global teams.
• Education: BS in Computer Science, Computer Engineering, Math, related field or 7+ years of professional experience in enterprise application development & engineering.

• Experience in building and scaling Agile Dev Ops teams.
• Familiarity with cost governance and Fin Ops practices.
• Exposure to multi‑cloud environments or hybrid architectures.
• Knowledge of security compliance frameworks.
• Experience with agentic AI workflows, integrating into Dev Ops processes.

NicELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.