Systems Administrator

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes.

BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person.

You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

The Systems Administrator is responsible for the planning, implementation, and maintenance of the organization’s systems infrastructure, ensuring optimal performance, security, and availability. This role supports both user-facing applications and backend server and network environments, and plays a key part in IT operations, project execution, and continuous improvement initiatives. The Systems Administrator also serves as an escalation point for complex technical issues and contributes to strategic infrastructure planning.

• Administer and optimize Microsoft 365 applications (Outlook, Teams, One Drive, SharePoint).
• Manage device provisioning and compliance using Microsoft Intune.
• Administer Entra  (Azure AD) for user provisioning, group management, and access controls.
• Maintain secure MFA and SSO configurations.
• Support office technologies including mailboxes, printers, and scanners.

• Provision, configure, and maintain Windows and Linux servers.
• Participate in cloud infrastructure administration.
• Collaborate with cybersecurity to implement security best practices and proper incident response.
• Monitor server health and performance using enterprise tools.
• Manage service accounts and ensure secure access controls.
• Perform regular patching, updates, and vulnerability remediation.
• Maintain backup and disaster recovery effectiveness, participate in recovery exercises.

• Ensure timely onboarding/offboarding with appropriate access and devices.
• Participate in on-call rotation for 24/7 support coverage.
• Drive automation and scripting initiatives (i.e., Power Shell, AI).
• Maintain asset inventory and lifecycle tracking.

• Serve as escalation point for complex technical issues.
• Collaborate with service desk and support teams for high-quality service delivery.

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in systems administration or IT operations.

Technical Skills

• Proficiency in Microsoft 365, Intune, Azure AD, Windows/Linux server administration.
• Networking knowledge (TCP/IP, LAN/WAN, VPN, firewalls).
• Experience with virtualization platforms and cloud IaaS providers.
• Familiarity with…