Business Analyst - Retail Banking

JOB SUMMARY

The Business Analyst (BA) is responsible for analyzing business needs, gathering and documenting requirements, and collaborating with stakeholders to design effective solutions in the Financial Services Industry. This role collaborates across departments, including project managers, product managers, SDLC staff (development, quality assurance, UX), and other Line of Business product management on cross‑LOB initiatives.
* This is an onsite position in our office in Richardson, Texas.*

• Requirements Gathering & Analysis – 35%
• Solution Design & Documentation – 30%
• Stakeholder Collaboration & Communication – 20%
• Testing Support & Validation – 10%
• Process Improvement & Team Support – 5%

Job duties and responsibilities include the following for customer implementation and internal R&D projects. Other duties may be assigned as needed.

• Gather, analyze, and document business, functional, and non‑functional requirements.
• Translate business needs into clear, actionable specifications.
• Create use cases, process flows, and functional solution designs.
• Collaborate with subject matter experts (SMEs), developers, and QA teams.
• Facilitate and participate in scope and design sessions.
• Validate requirements with stakeholders and obtain approvals.
• Maintain traceability of requirements throughout the project lifecycle.
• Contribute to or lead process improvement initiatives.

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
• Retail Banking work experience and / or Business Analyst experience.
• Experience in financial services or banking, retail banking preferred.
• Prior programming or technical background is a plus.
• Able to travel to customer sites or industry events up to 15% of the time.

• Proficiency in requirements gathering, analysis, and documentation.
• Understanding of SDLC and methodologies.
• Strong analytical thinking and problem‑solving skills.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively.
• High degree of IT Automation literacy including:
• The ability to recognize, understand, and effectively use technology concepts in your day‑to‑day job functions including training, implementation, and testing.
• A general understanding of data constructs (where is data stored, what systems “own” the data, what is the availability of data and KPI’s numerical interpretation).
• Analytical Skills – strong quantitative analytical and critical thinking skills.

The position is based in our Richardson, TX Headquarters. Daily physical presence in the office is required for interaction with co‑workers, attending meetings, and for collaboration on projects.

While performing the duties of this job, the employee is regularly required to stand, walk, sit stationary, constantly operate computer keyboarding and office equipment. Talk or hear, to communicate with employees, and/or customers (must be able to exchange accurate information in various situations). The employee is required to regularly communicate with other employees, confer or coordinate with other employees. The employee is required to evaluate, edit, revise, update, and provide solutions to critical data development and solutions.

While performing their duties the candidate must be able to travel overnight, including occasional weekends.

Nothing in this job description restricts management’s right to assign or re‑assign duties and responsibilities to this job at any time.

• Mid‑Senior level

• Full‑time

• Analyst, Information Technology, and Project Management

• Banking and Software Development