Infrastructure Service Delivery Analyst

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for building and supporting observability, monitoring and alerting solutions within the Medicare Technology Operations domain and the systems they interact with. They work closely with the development and operations teams to build and maintain robust monitoring that will ensure the high availability and optimal performance of enterprise level services. The Infrastructure Service Delivery Analyst is responsible for monitoring, troubleshooting, and resolving any issues that arise, as well as implementing automation and improvement initiatives to optimize system performance.

NOTE:
This hybrid role can be located in CHICAGO IL, NASHVILLE, TN or RICHARDSON TX ~ relocation will not be offered; sponsorship is not available.

• Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Knowledge of ITIL v3 framework
• Knowledge of ITSM systems
• Knowledge of all Infrastructure technologies, including monitoring and event management technologies
• Experience with monitoring and logging tools such as Dynatrace, Splunk, Prometheus, or Grafana
• Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Strong problem-solving and troubleshooting experience, with the ability to analyze and resolve complex technical issues
• Supplier management
• Infrastructure domain knowledge
• Continuous improvement
• Incident management
• Knowledge of required technologies (incl 3rd party solutions)
• Problem Management / RCA
• Customer service oriented
• Adaptability and ability to introduce / manage change
• Drive conflict management in high pressure situations
• Performance / metrics-driven decision making

• Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools
• Experience with cloud native services (AWS and/or Azure) and related observability patterns
• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines
• Proficiency in scripting languages such as Python, Shell, or Perl a plus

Compensation: $60,300.00 - $

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

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