Senior Product Manager, Learning Technology & AI Solutions

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

The Senior Product Manager, Learning Technology & AI Solutions will lead the design, development, and delivery of AI‑enabled learning technology solutions that support enterprise workforce capability needs. Partner with Learning & Development leaders, technology teams, and external vendors to translate business priorities into detailed use cases, solution designs, and tested implementations. Serve as the primary link between business stakeholders and technical teams, ensuring solutions are validated, functional, and deliver measurable outcomes.

This is a hands‑on role requiring deep involvement in solution design, requirements development, and quality assurance.

• Lead cross‑functional teams, partnering with subject matter experts and technology specialists to design and deliver learning solutions that address business challenges
• Translate business requirements into solution designs, backlog items, and release plans for agile engineering teams
• Develop current‑state and future‑state process flows and solution designs; validate requirements with business stakeholders
• Create wireframes, mockups, and prototypes to communicate solution concepts and gather feedback
• Partner with architecture and integration teams to ensure solution designs align with enterprise standards

• Design end‑to‑end generative AI products, applications, and solutions for learning use cases; provide implementation guidance during delivery
• Translate business needs and use cases into technical AI and ML solution requirements
• Identify and implement AI‑driven features to improve system usability and learner engagement
• Ensure AI implementations comply with ethical standards, data privacy regulations, and security requirements
• Ensure seamless integration of AI applications and ML models with existing IT infrastructure and business systems

• Lead and coordinate user acceptance testing (UAT) with business stakeholders and end users
• Validate AI/ML outputs for accuracy, bias, and alignment with intended use cases
• Support pilot deployments and gather user feedback to inform iterative improvements
  
  Develop test plans, test cases, and test scripts aligned to functional requirements and acceptance criteria

• Coordinate with external vendors and implementation partners on deliverables, timelines, and issue resolution
• Communicate solution status, risks, and dependencies to leadership and stakeholders
• Facilitate requirements workshops, design reviews, and sprint planning sessions

• Contribute to the learning technology roadmap in alignment with enterprise architecture and business goals
• Stay current on emerging trends in AI and learning technology; recommend enhancements to improve learner engagement and business outcomes

• 5+ years' experience in Learning Technology, Learning & Development systems, or large‑scale workforce capability development
• 3+ years' Product Management or Technical Product Management, within a complex stakeholder environment, managing all aspects of a successful product throughout its lifecycle and driving outcomes in a complex environment
• 3+ years' experience communicating technical concepts and implications to business stakeholders and customers as well as business concepts and requirements to technical teams
• 3+ years' experience working with user experience design and testing methodologies
• 2+ years' experience with AI concepts and tools (e.g., generative AI platforms, large language models) and their application in workplace learning
• 2+ years' experience…