Social Media Support Lead

Domain

Consulting

Interest Group

Company

ITL USA

Requisition

142310

Infosys is seeking a Social Media Support Lead. The primary responsibility will be to translate software requirements into working and maintainable solutions within the existing application frameworks. The chosen candidate will apply technical proficiency across different stages of the Software Development Life Cycle, gather accurate requirements, and work closely with stakeholders to prioritize tasks and define the scope of development. The role will require strong attention to detail, the ability to identify errors, make adjustments in a testing environment, and contribute to best practices for developing scalable, relevant, and critical applications.

• Candidate must be located within commuting distance of Richardson, TX, or be willing to relocate to the area. This position may require travel to project locations.
• Bachelor’s degree or foreign equivalent from an accredited institution required. Three years of progressive experience in the specialty may be considered in lieu of each year of experience.
• At least 4+ years of experience with tier 1, tier 2, and tier 3 support for Ericsson applications, mainly SWITCH and NMA.

• Manage user access in all social media platforms (Sprinklr, native social media channels, Last Pass, other SaaS tools).
• Manage admin configurations in platforms (custom metadata fields, workflow rules, macros, tag management, etc.).
• Diagnose and troubleshoot high-level technical issues with platforms and work with stakeholders and vendors to resolve.
• Help self-service stakeholders.
• Setup social analytics reports in Sprinklr and Boolean queries in social listening tools.
• Create and manage short URLs and QR codes in Bitly.
• Facilitate meetings with the Social Capabilities Manager.
• Liaise with Social Governance and Intel Customer Support teams as needed.
• Proactively manage security and maintenance projects.
• Reporting for social governance audits.

• Social media platform support (Sprinklr, native social media channels, Last Pass, other SaaS tools, Facebook Business Manager, Linked In Business Manager, You Tube, X, Instagram).

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.