Manager Services

Are You Driven?® We Are.

We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success. We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart.

If you are a hands‑on technical leader who thrives in agile environments and is passionate about building high‑performing teams and delivering impactful software solutions, GAINSCO is the place for you.

Why Join GAINSCO?

GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That is because our culture encourages individuals to develop their skills as they build their careers. Come join us and become a Champion with GAINSCO.

As Manager, Application Services, you will lead quality assurance efforts across IT services, ensuring the reliability and performance of application changes that support business initiatives. You’ll oversee a team of QA Analysts, drive automation strategies, and collaborate across departments to deliver high‑quality software solutions. This role is ideal for someone who combines technical expertise with strong leadership and a passion for continuous improvement.

What does the MANAGER, APPLICATION SERVICES DO?

• Plan and manage QA processes and resources in alignment with business and IT cycles.
• Establish and enforce testing standards across new and existing applications.
• Analyze test results and communicate defects and trends to development teams and stakeholders.
• Identify automation opportunities and collaborate with engineering teams to implement them.
• Manage production support activities to ensure application stability and performance.
• Develop incident management and resolution processes.
• Provide regular updates to senior leadership on support activities.
• Collaborate with Product Owners to gather and analyze user stories.
• Ensure requirements are clearly understood and implemented accurately.
• Facilitate communication between business stakeholders and IT teams.
• Lead, coach, and develop a team of QA Analysts.
• Foster a high‑performance culture focused on accountability, collaboration, and continuous improvement.
• Manage staffing needs, recruitment, onboarding, and performance management.
• Communicate organizational goals and ensure alignment across the team.

What is required?

Education:

• Bachelor’s degree in Computer Science or a related field required.

Experience:

• 7+ years in application delivery is required
• 5+ years in team management is required, preferably within QA or application services.
• 3+ years working with Azure Dev Ops is required.
• Experience in auto insurance software delivery preferred
• Familiarity with Duck Creek and Guidewire platforms preferred
• Exposure to automation engineering is a plus.
• Experience with statistical reporting and analysis.

Skills and Abilities:

• Strong knowledge of system testing metrics, best practices and methodologies.
• Ability to identify business needs and develop effective strategies.
• Ability to plan, direct, and coordinate all test activities of multiple applications with minimal supervision.
• Ability to communicate effectively with business leaders,
• Experience working in a team-oriented and collaborative environment.
• Excellent organizational and time management skills.
• Excellent presentation skills and prior experience in making presentations for executive management.

What else do you need to know?

• Hybrid

• Excellent benefits package medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays.

** Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre‑employment drug test with results satisfactory to the company.

The company is an Equal Employment Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.