Audio Visual Commissioning & Support Technician

Job Description

A/V Support & Commissioning Technician

Travel:
Moderate | Mix of Remote and Onsite Support & Integration

Do you enjoy troubleshooting complex systems and helping customers succeed? This role combines technical support expertise with hands‑on commissioning for advanced audio‑visual solutions.

• Deliver expert support for installed A/V systems via phone, remote access, and onsite visits.
• Commission new systems:
  Verify installations, configure hardware/software, and ensure everything works as designed.
• Train customers on system operation and best practices.
• Troubleshoot and resolve escalated technical issues across diverse environments—from single‑room setups to multi‑room and campus‑wide systems.
• Collaborate with project managers for smooth handovers and customer satisfaction.

• Strong experience with Crestron programming, Biamp/QSC DSP setup, and commissioning.
• Knowledge of AV over IP, HDBaseT, Dante, AVB, and other industry‑standard protocols.
• Familiarity with conferencing systems (voice and video), council chambers, and multi‑room installations.
• Expertise in wired and wireless microphone technologies.
• A working understanding of computer networks.
• Excellent communication skills and a passion for customer support.

• A mix of remote troubleshooting and onsite commissioning.
• Work with cutting‑edge A/V technologies and major vendor endpoints.
• Opportunities for growth in a dynamic, customer‑focused environment.
• Moderate travel

Ready to combine your technical skills with customer success? Apply now and join a team that values innovation and service excellence!

• Bachelor’s Degree desired coupled with excellent written, verbal, and presentation skills.
• Possess an exceptionally professional, clean‑cut look and demeanor, as the face of the company to the customer.
• Infocomm certification; CTS minimum, CTS‑D/I a plus.
• Crestron certifications including DMC‑E, DM‑NVX, Crestron P201 or above.
• Biamp (Tesira Forte), Shure (MXW and ISC), Dante (Audinate), and QSC (Q‑Sys level
  1) certifications.
• Experience with Cisco, Polycom, Lifesize, and other videoconferencing endpoints.
• Experience with Crestron, QSC, Extron, Kramer, as well as major vendor endpoint (Panasonic, NEC, Samsung, Da‑Lite) devices.
• Experience with Visio, Star Draw, or other CAD packages.
• Knowledge and experience terminating and maintaining AV connectors and cables (XLR, DVI, HDMI, 3.5mm, RCA, DB-9, etc.).
• Very knowledgeable in Excel and other Microsoft products.
• Ability to work alone or with a team of diverse individuals.
• Ability to work within a strict timeframe and hard deadlines.
• Ability to travel 50‑75% of the time (mostly in‑state, or Oklahoma).
• Ability to pass a background check at the local, state, and national levels.

Visionality is the Southwest’s trusted leader in video communication and collaboration solutions, backed by over 30 years of expertise. We deliver customized audiovisial systems that fit your unique needs—because no two clients are the same.

By listening first and understanding your goals, we design solutions that perform flawlessly and scale with your business. And our commitment doesn’t stop at installation—we provide ongoing maintenance and support to ensure reliability and peace of mind for years to come.

Making Your Vision a Reality

• Entry level

• Full‑time

• Design, Art/Creative, and Information Technology

• Telecommunications