IT Support Coordinator - Richardson, Tx

IT Support Coordinator – Richardson, TX

Company: Maryland Oncology Hematology – part of the US Oncology Network’s Texas Oncology division.

The IT Support Coordinator II supports the Richardson, Texas location. The position requires regular travel, schedules M–F 8:00 am–5:00 pm, occasional after hours, and is 100% on‑site.

Our Information Technology team offers a family‑first culture with low turnover, long‑tenured members, opportunities for career development, excellent benefits and self‑directed daily work.

We offer a competitive benefits package including Medical, Dental, Vision, Life Insurance, Short‑term and Long‑term disability coverage, a generous PTO program, a 401(k) plan with company match, a Wellness program, Tuition Reimbursement, an Employee Assistance Program, and discounts on various retailers.

The IT Support Coordinator II assists in computer systems operations including troubleshooting, maintenance, shipping devices and hardware/software installation. They assist in network and end‑user support by answering calls, documenting incidents, requests for service, and providing user assistance. They also perform PC refresh and imaging of new units, ensuring compliance with company standards before shipping. The role adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

• Answer calls and tickets from end users.
• Document and maintain records of end‑user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
• Troubleshoot basic end‑user questions and problems (including cellular devices, laptops, desktops, monitors).
• Assist supervisor in maintaining network systems, servers, and workstations; installing software and hardware; troubleshooting network problems.
• Image new computers and prepare them for a production environment.
• Assist in documentation of new procedures and log assets in the department tracker.
• Provide basic user support as needed.

• Associate’s Degree in Information Technology, related field, or equivalent work experience.
• At least 2 years of experience in a desktop support role (strongly preferred).
• Experience supporting a work‑from‑home or remote environment.
• Prior computer networking experience preferred.
• A+ certification and MCP in Microsoft Office strongly preferred.
• Strong communication and customer service skills.

Regularly required to sit and use hands to finger, handle, or feel. Occasionally required to stand, walk, and reach with hands and arms. Must occasionally lift and/or move up to 50 lbs. Requires vision and hearing corrected to normal. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Performed in an office environment requiring frequent interaction with practice management and staff. Reasonable accommodations may be made for individuals with disabilities.

Seniority level:
Entry Level

Employment type:

Full‑time

Job function:
Information Technology

Industry: Hospitals and Health Care