Regional Service Administrator

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

The Global Customer Organization (GCO) is field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT. They partner closely with our customers to provide a comprehensive portfolio of products, services, and expertise, to help them manage yield throughout their fabrication process - from research and development to final volume production.

Responsibilities of this group include maintaining strategies and client relationships, identifying, and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. This diverse and dynamic team partners with KLA's service organization and factory divisions to help ensure alignment between customer needs and corporate offerings to maintain a high level of customer satisfaction.

Looking for a professional Administrator with the ability to resolve a wide range of issues in practical ways with minimal assistance. Our ideal candidate would have expertise in the following areas:

• Responsible for preparing quotations for both spare parts and contracts for KLA Worldwide customers.
• Book customer Purchase Orders for spare part orders in CRM and SAP/ECC systems. Maintain internal tracker once received customer PO. Responsible for communicating with customers from order fulfillment through invoicing processes (to include part identification, tracking of order, cancellations and returns).
• Generate quotes, contracts, invoices and credit memos, and submit invoices based on the customer requirements.
• Handling of customer inquiries or disputes, and managing their part repair orders and/or returns.
• Liaise with Headquarters logistics for part order arrangements, finance for customer order invoicing requirements, and other internal groups as needed. This position will work closely with North American service team to build & continue positive customer relationships when fulfilling orders and providing delivery information.
• CRM/SAP Database management including updating and maintaining customer service records.
• Running/Providing/Generating and analyzing reports necessary for service operations.
• General Office Assistance (logistics shipments, etc.)

• Minimum 3 years' experience in administrative or customer service.
• Ability to collaborate with diverse groups of customers, service engineers, managers, sales, and other regional administrators.
• Ability to run multiple projects and systems simultaneously (CRM, SAP/ECC, DHL portal, etc.) with a high level of accuracy in a fast-paced environment with frequent interruptions.
• Proficient in Microsoft Excel.
• Ability to assemble and analyze customer data and provide reports utilizing SAP/CRM (or similar) and Excel.
• Able to work independently.
• Excellent communication and interpersonal skills.
• Friendly, outgoing, and positive attitude.
• Willingness to tackle new tasks.

Bachelor's Level Degree and 0 years related work experience

Base Pay Range: $28.23 -…